What are Technical Support Fundamentals?

You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program.

Is Technical Support hard?

Tech support is hard. I mean it. You have to be fast, accurate and patient for hours, often without breaks. If you're unable to work under pressure, it's going to be incredibly hard for you.

Is Tech Support in demand?

Tech support specialists are in high demand and can find work across a multitude of industries. If you have an interest in technology and a desire to help people use technology to add value to their lives, then a career in tech support could be a great opportunity for you.

Is Technical Support a good job?

Technical support may give you a decent beginning pay however there is no future growth prospect as there is little advancement in this field. Besides , If you change organizations your experience will be not for any use. You will profit by it on the off chance that you again are going to join as Tech support.

Where do I go after Technical Support?

After you've put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A systems administrator is not going to be answering the phone as much as a help desk tech will be.

Which skills do IT Support workers need?

The ability to communicate clearly and sensitively when talking to people and their families. Good listening skills. Great problem-solving skills and the ability to adapt and act accordingly to situations. Good time management skills to be able to support the needs of multiple people.

Technical Support Fundamentals Training Course- Henry Harvin®

Technical Support Fundamentals Training Course

Q: What are Technical Support Fundamentals?

You&#39;ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what&#39;s to come in this certificate program.

Q: Where do I go after Technical Support?

After you&#39;ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A systems administrator is not going to be answering the phone as much as a help desk tech will be.

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Prepare for an IT Support Specialist role by learning Technical Support Fundamentals Course from Henry Harvin®丨Grasp the fundamentals of different areas in IT like computer hardware & software, the internet, troubleshooting, & customer service丨Get professional training from our industry experts to learn in-demand skills丨Get guidance & tips to prepare for technical interviews丨On completion of the course earn globally recognized certification and connect with the top employers

Starts In 8 day

29 Apr 2024

Learning Period

20 Hrs

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Key Highlights

9 in 1 Course

Comprehensive Curriculum

Real-Life Case Studies

Accomplished Experts

Full Time Access and Support

1 Year Gold Membership of IT Service Management Academy

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Our Placement Stats

77%

Average salary hike

2100+

Access the best jobs in industry

118%

Maximum salary hike

Access the best jobs in the industry

You Get 10-In-1 Program

Two-way Live Training Course

Two-way Live Online Interactive Classroom Sessions

Certification

Distinguish your profile with global credentials and showcase expertise with our Hallmark Completion certificate

Projects

Facility to undergo various projects along with the course.

Guaranteed Internship

Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage.

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Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

Student Engagement & Events

Free Access to #AskHenry Hackathons and Competitions & many other facilities from Henry Harvin®

Masterclass

Access to 52+ Masterclass Sessions for essential soft skill development

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Get Free Gold Membership of Henry Harvin®

E-Learning Access

Free access to the E-learning Portal and future updates. Get access to PPTs, Projects, Quizzes, self-paced Video-based learning, a question bank, a library, practice tests, final assessment, a forum, and doubt sessions.

Entrepreneurship Mentorship

Mentorship from Young Successful Entrepreneurs to set up a sustainable & scalable Business from scratch at both Freelance and entrepreneur levels

About the Technical Support Fundamentals Course

Technical Support Fundamentals Course

Get introduced to the world of IT. The Technical Support Fundamentals course will equip you with the knowledge of common solving methodologies and utilizing soft skills in an IT setting. Learn about how computers were invented, how they have evolved over the time, how they work today & so on. Gain expertise in binary code, troubleshooting, customer support, linux, operating system, internet & its impact, & more. Kick start your career in IT to get your dream job.

9 in 1 course

Training: 20 Hours of Two-way Live Online Interactive Sessions
Projects: Facility to undergo projects in Networking, Hardware, Software, Operating System, & more
Internship: Get Internship Support to gain experiential learning
Certification: Get course completion Certification of Technical Support Fundamentals Training from Henry Harvin® Govt of India recognized & Award-Winning Institute, and showcase expertise
Placement: Get 100% Placement Support for 1-Year post successful completion
E-Learning: Access to Abundant Tools and Techniques, Video Content, Assessments, etc
Masterclass: Access to 52+ Masterclass Sessions for essential soft skill development
Hackathons: Free Access to #AskHenry Hackathons and Competitions
Membership: 1-Year Gold Membership of Henry Harvin® IT Service Management Academy for the Technical Support Fundamentals Course

Trainers at Henry Harvin®

Most respected industry experts with 12+ years of working experience
Carefully selected by our training partners and recognized by numerous organizations over the years for their work
They have delivered 150+ keynote classes for the Technical Support Fundamentals Course
Have delivered 300+ lectures and are currently empaneled as domain experts with Henry Harvin® IT Service Management Academy

Alumni Status

Become a part of the Elite IT Service Management Academy of Henry Harvin® and join the 4,60,000+ large Alumni Network Worldwide

Gold Membership Benefits

Avail 1-Year Gold Membership of Henry Harvin®️ IT Service Management Academy that includes E-Learning Access through recorded Videos, Games, Projects, CPDSPe Studies
Free Masterclass Sessions for 1-Year
Earn the Prestigious Henry Harvin®️ Alumni Status and become one of the reputed 4,60,000+ Alumni across the globe.
Guaranteed Internship with Henry Harvin®️ or partner firms
Weekly 10+ job opportunities offered.
Experience Industry Projects during the training

Learning Benefits

Understand fundamental of Computer from the scratch
Know in detail how the Binary System works
Gain knowledge in fundamentals of Internet, its working & impact
Learn to create Applications
Acquire knowledge in Hardware and Software
Learn to install Operating System on a computer
Learn Problem-Solving methodologies in IT
Learn to install Windows, Linux and MAC OS X operating system from scratch

Recognitions of Henry Harvin® Education

Winner of Top Corporate Training Award, Game-Based Learning Company of the under 40 Business World Award
Affiliated with the American Association of EFL, Ministry of Corporate Affairs, MSME, UKAF, UKCert, Project Management Institute (PMI), and ISO 29990:2010 certified
Reviews: 3425+ Google Reviews, 1100+ YouTube Testimonials with 4.5+ Rating Rated on GoAbroad, Trustpilot, GoOverseas & more

Career Benefits

Learn all the Hardware Components and different pieces inside a computer
Understand Internet Networking, its privacy and security
Explore how to manage different types of Software
Understand the concept of Abstraction
Develop Job-Ready Skills on learning Technical Support Fundamentals
Understand what drives Customer Behavior when interacting with support agents
Examine how Cultural Dimensions and communication styles affect customer behavior
Improve your CV with certified IT Support Specialist & get access to Plethora of Job Opportunities

Know the complete offerings of our Technical Support Fundamentals Training Course

Technical Support Fundamentals Course Curriculum

Module 1: Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society.
- Program Introduction
- What is IT?4m
- What does an IT Support Specialist do?
- Course Introduction
- From Abacus to Analytical Engine
- The Path to Modern Computers
- Computer Language
- Character Encoding
- Binary
- How to Count in Binary
- Abstraction
- Computer Architecture Overview
- Quiz Module 1
Module 2: Hardware
we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
- Module Introduction
- Introduction to Computer Hardware
- Programs and Hardware
- CPU
- RAM
- Motherboards
- Storage
- Power Supplies
- Quiz Module 2
Module 3: Operating System
We discuss the operating systems that are most widely used today and learn how an operating system interacts with computer hardware. We will learn about the startup process of an operating system and show you how to install the Windows, Linux and Mac OS X operating systems from scratch. At the end of this module you will interact directly with the Windows and Linux operating systems via the Qwiklabs environment.
- Module Introduction
- Remote Connection and SSH
- Remote Connections on Windows
- Components of an Operating System
- Files and File Systems
- Process Management
- Memory Management
- I/O Management
- Interacting with the OS: User Space
- Installing Mac OS X
- What is Chrome OS?
- Installing Linux
- Installing Windows
- Virtual Machines
- Choosing an Operating System
- Cindy Drive & Career Path
- Mobile Operating Systems
- The Boot Process
- Logs2m
- Quiz Module 3
Module 4: Networking
we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
- Module Introduction
- Basics of Networking
- Networking Hardware
- Language of the Internet
- The Web
- History of the Internet
- Limitations of the Internet
- Changing Careers
- Impact
- Internet of Things
- Gian What he does in Android Security
- Privacy and Security
- Heather Adkins Keeping Hackers
- Quiz Module 4
Module 5: Software
we'll learn about computer software. We'll learn about what software actually is and the different types of software you may encounter as an IT Support Specialist. We'll also explore how to manage software and revisit the concept of "abstraction." By the end of this module, you'll use the Qwiklabs environment to install, update and remove software on both Windows and Linux operating systems.
- Module Introduction
- What is Software?
- Types of Software
- Revisiting Abstraction
- Recipe for Computing
- Managing Software
- Installing, Updating, and Removing Software on Windows
- Installing, Updating, and Removing Software on Linux
- Software Automation
- Quiz Module 5
Module 6: Troubleshooting
In the final week, we'll learn about the importance of troubleshooting and customer support. We'll go through some real-world scenarios that you might encounter at a Help Desk or Desktop Support role. We'll learn why empathizing with a user is super important when working in a tech role. Finally, we'll learn why writing documentation is an important aspect of any IT role. By the end of this module, you will utilize soft skills and write documentation to communicate with others.
- Module Introduction
- Isolating the Problem
- Follow the Cookie Crumbs
- Start with the Quickest Step First
- Troubleshooting Pitfalls to Avoid
- Amir Attributes
- Intro to Soft Skills
- Anatomy of an Interaction
- How to Deal with Difficult Situations
- Ticketing Systems and Documenting Your Work
- Process Documentation
- Documenting in Ticketing Systems
- Quiz Module 6

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Starts in 8 day. 29 Apr 2024

Skills Covered

Basics of Networking

Computer Language

Binary

Abstraction

Operating System

Installing Windows

Hardware

software Automation

Amir Attributes

Process Documentation

Certifications

Get Ahead with Henry Harvin® Technical Support Fundamentals Course Certification

What you'll Learn in this course

Earn your Certification

Post-successful completion of the course, earn Henry Harvin® Certification. You can post it on social media, get it framed, and increase your value in the industry.

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The practical knowledge and actionable skillset you gain working on projects, simulations, and case studies will set you ahead of the competition.

Share your achievement

Talk about it on LinkedIn, WhatsApp, Instagram, Facebook, and Twitter, boost your resume, or frame it - tell your friends and colleagues about it.

Training Certification

Get a TECHNICAL SUPPORT FUNDAMENTALS Course Completion Certification from Henry Harvin®

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Career Services By Henry Harvin®

Placement Drives

We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.

Premium access to Henry Harvin® Job portal

Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.

Personalized Job Consulting

Share what kind of job you are looking for and we will provide you with verified job openings that match your requirement.

FAQs

What are Technical Support Fundamentals?

You'll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what's to come in this certificate program.
Is Technical Support hard?

Tech support is hard. I mean it. You have to be fast, accurate and patient for hours, often without breaks. If you're unable to work under pressure, it's going to be incredibly hard for you.
Is Tech Support in demand?

Tech support specialists are in high demand and can find work across a multitude of industries. If you have an interest in technology and a desire to help people use technology to add value to their lives, then a career in tech support could be a great opportunity for you.
Is Technical Support a good job?

Technical support may give you a decent beginning pay however there is no future growth prospect as there is little advancement in this field. Besides , If you change organizations your experience will be not for any use. You will profit by it on the off chance that you again are going to join as Tech support.
Where do I go after Technical Support?

After you've put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator. A systems administrator is not going to be answering the phone as much as a help desk tech will be.

Who We Are?

Henry Harvin®️ ranks amongst the Top 500 Global Edtech Companies with 4,60,000+ Alumni, 900+ B2B Clients, 500+ Award Winning Trainers, and 1200+ Courses.