Name: Introduction To Technical Support Fundamentals Training Course- Henry Harvin® in San Jose | Henry Harvin
Uploaded: 2022-06-30 12:10:13

Module 1: Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society.
- Program Introduction
- What is IT?4m
- What does an IT Support Specialist do?
- Course Introduction
- From Abacus to Analytical Engine
- The Path to Modern Computers
- Computer Language
- Character Encoding
- Binary
- How to Count in Binary
- Abstraction
- Computer Architecture Overview
- Quiz Module 1
Module 2: Hardware
we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
- Module Introduction
- Introduction to Computer Hardware
- Programs and Hardware
- CPU
- RAM
- Motherboards
- Storage
- Power Supplies
- Quiz Module 2
Module 3: Operating System
We discuss the operating systems that are most widely used today and learn how an operating system interacts with computer hardware. We will learn about the startup process of an operating system and show you how to install the Windows, Linux and Mac OS X operating systems from scratch. At the end of this module you will interact directly with the Windows and Linux operating systems via the Qwiklabs environment.
- Module Introduction
- Remote Connection and SSH
- Remote Connections on Windows
- Components of an Operating System
- Files and File Systems
- Process Management
- Memory Management
- I/O Management
- Interacting with the OS: User Space
- Installing Mac OS X
- What is Chrome OS?
- Installing Linux
- Installing Windows
- Virtual Machines
- Choosing an Operating System
- Cindy Drive & Career Path
- Mobile Operating Systems
- The Boot Process
- Logs2m
- Quiz Module 3
Module 4: Networking
we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
- Module Introduction
- Basics of Networking
- Networking Hardware
- Language of the Internet
- The Web
- History of the Internet
- Limitations of the Internet
- Changing Careers
- Impact
- Internet of Things
- Gian What he does in Android Security
- Privacy and Security
- Heather Adkins Keeping Hackers
- Quiz Module 4
Module 5: Software
we'll learn about computer software. We'll learn about what software actually is and the different types of software you may encounter as an IT Support Specialist. We'll also explore how to manage software and revisit the concept of "abstraction." By the end of this module, you'll use the Qwiklabs environment to install, update and remove software on both Windows and Linux operating systems.
- Module Introduction
- What is Software?
- Types of Software
- Revisiting Abstraction
- Recipe for Computing
- Managing Software
- Installing, Updating, and Removing Software on Windows
- Installing, Updating, and Removing Software on Linux
- Software Automation
- Quiz Module 5
Module 6: Troubleshooting
In the final week, we'll learn about the importance of troubleshooting and customer support. We'll go through some real-world scenarios that you might encounter at a Help Desk or Desktop Support role. We'll learn why empathizing with a user is super important when working in a tech role. Finally, we'll learn why writing documentation is an important aspect of any IT role. By the end of this module, you will utilize soft skills and write documentation to communicate with others.
- Module Introduction
- Isolating the Problem
- Follow the Cookie Crumbs
- Start with the Quickest Step First
- Troubleshooting Pitfalls to Avoid
- Amir Attributes
- Intro to Soft Skills
- Anatomy of an Interaction
- How to Deal with Difficult Situations
- Ticketing Systems and Documenting Your Work
- Process Documentation
- Documenting in Ticketing Systems
- Quiz Module 6

Technical Support Fundamentals Training Course in San Jose

25 Nov 2024

20 Hrs

25 Nov 2024

20 Hrs

Book a Live Class, For Free!

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Key Highlights

20 Hours of Instructor-Led Sessions

7 Hours of Live Interactive Doubt Solving Sessions

4 Hours of Live Master Sessions by Industry Experts

192 Hours of Self-Paced Learning

Job-Ready Portfolio of 2 Capstone Projects

76 Auto-Graded Assessments

4+ Industry Case Studies

30 Guided Hands-On Exercises

2+ Assignments and Mini Projects

1 Mock Interview and 1 Hackathon

Get 1-Year Gold Membership of Henry Harvin® School of IT Service Management Academy

Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage

Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

1 Hour of Mentorship by Industry Experts

Earn Certification of Course from Henry Harvin®, Govt of India recognized & Award-Winning Institute and NSDC Certification

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About the Technical Support Fundamentals Course in San Jose

Technical Support Fundamentals Course

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Curriculum For Technical Support Fundamentals Course in San Jose

Module 1: Introduction to IT

Module 2: Hardware

Module 3: Operating System

Module 4: Networking

Module 5: Software

Module 6: Troubleshooting

Admission Closes On 25 Nov 2024

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