What is the benefit of Service Desk Analyst Training Course?

Service desk analyst training course is important as it helps them impart their respective training more efficiently and effectively. It allows them to work on their skills and core competencies and come out with something more exciting, innovative, and unique, eventually benefitting the end – users.

Why Service Desk Analyst Training Course is important?

Training is a process of acquiring knowledge, skills, and attitude that are needed to fill the gap between what people want to do, and what they can do now. To teach a professional how to sell well, a learning-by-doing approach is best.

Can anyone become a srevice desk analyst expert?

People from any sector and educational background with the right skill set and aptitude can decide to become service desk analyst experts. Most people join this profession after they have worked for a while and gained considerable experience.

Who is eligible for enrolling in Service Desk Analyst course?

Besides, any individual with a passion for selling or marketing, or planning a career change can right away opt for the course.

What is the role of a service desk analyst expert?

A Sales expert is responsible for ensuring that new products receive high-rating to prepare them for the market. To be successful as a sales expert you must be observant and have excellent analytical skills. Good sales can use alternative methods to cater to various individuals.

How can this online course boost my career prospects?

The online courses provided by us will develop your skills and demonstrate to your future employers that you have the current knowledge of the subject and have been certified by a trusted institution. We suggest you include our online courses on your resume and staying connected with our alumni and placement cell will further boost your career prospects.

Service Desk Analyst Training Course- Henry Harvin®

Module 1: Roles and Responsibilities
Roles and responsibilities learning modules will let you learn about the various roles and responsibilities of Service Desk Analyst
- The roles and responsibilities of the professional Service Desk Analyst
- Identify and understand the roles and responsibilities of the Service Desk
- Determine the attributes, skills, and knowledge of a successful Service Desk Analyst
- Develop an understanding of Relationship Management from the Service Desk perspective
- Identify and agree with the key requirements for delivering customer satisfaction
Module 2: Effective Communication
Learn about effective communication from beginning to advanced communication in customer support
- Understand the principles of effective communication in customer support
- The differences between face-to-face, telephone, and written communication
- Identify ways to enable us to communicate more effectively
- Understand how our attitude and approach can influence and affect others.
Module 3: Customer Service Skills And Competencies
Customer service skills and competencies learning modules have been decided by the subject matter experts to add to the course after lengthy and deep research.
- Understand how to ask questions skilfully
- Determine the importance of good listening skills
- Understand the importance of customer service skills in the IT environment
Module 4: Determine The Importance Of Effective Cross-Cultural Communication
Determine the importance of effective cross-cultural communication learning modules will let professionals understand the necessary qualities for the SDA
- Understand that assertiveness and confidence are necessary qualities for the SDA
- Determine methods of dealing with conflict
- Determine the causes, symptoms, and ways to manage stress
Module 5: The Service Desk Environment
The service desk environment will let professionals examine issues related to the service desk environment
- Examine issues, both internal and external, that can affect our motivation
- Understand the importance and relevance of ethics within the workplace
- Determine the importance and benefits of effective teamwork
Module 6: Process Management
The Process management learning module will focus on the understanding of the ITSM, the responsibilities of the service desk processes
- Understand the ITSM processes most closely linked to the Service Desk
- Identify the responsibilities the Service Desk has within those processes
- Understand the importance of the effective incident, problem, change, escalation, and asset management processes
Module 7: Managing, Meeting, and Maintaining Service Level
In managing, meeting, and maintaining service levels learning modules will let professionals learn about the value and benefits of service level agreements
- Determine the value and benefits of Service Level Agreements
- Determine the need and benefits of metrics and objectives within the support environment
- Understand the importance of effective Customer Satisfaction surveys
Module 8: Problem Solving
Problem Solving learning management learning module will focus on the steps taken during the problem-solving process and many more
- Determine the steps taken during the problem-solving process
- Understand the benefits of using a creative problem-solving approach
- Identify techniques for creative problem solving
- Practice some problem-solving techniques
Module 9: Tools and Technologies used in customer support
In this module of the service desk, analyst course professionals will learn about tools and techniques used in customer support to develop a clear understanding of the support tools
- Develop a clear understanding of the support tools and technologies available to Service Desk Analysts
- To understand and use the terminology of the support industry
- Determine the benefits of the tools and technologies we use
- To determine methods for implementing Self-Help and Self Service for end-users