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Register in October and get 3 months of membership, absolutely free!
Henry Harvin® Become A Cloud Consultant with The Best Salesforce Course by Analytics Insight
Boost your career level with our Salesforce Service Cloud Consultant Course at Henry Harvin® Salesforce Training (ERP Academy) | In this course, you gain expertise in the real-world using Salesforce applications I You will have a thorough understanding of designing and deploying solutions that support customer business processes and requirements using applications. I Hone your existing skills by working on assignments and projects from our Salesforce Certified Service Cloud Consultant.
By submitting this form, you agree to receive SMS communications related to courses at Henry Harvin I have read and acknowledge Henry Harvin’s Privacy Policy and Terms & of Service Message & data rates apply. Message frequency varies. Reply HELP for help and STOP to opt-out.
Placed Learners
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There's a reason that 95% of our alumni undertake 3+ courses as a minimum with Henry Harvin®
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Average salary hike
Access the best jobs in industry
Maximum salary hike
Two-way Live Training Course
Two-way Live Online Interactive Classroom Sessions
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Certification
Distinguish your profile with credentials and showcase expertise with our Hallmark Completion certificate
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Projects
Facility to undergo various projects along with the course.
Guaranteed Internship
Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage.
Placement
Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting
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Student Engagement & Events
Free Access to #AskHenry Hackathons and Competitions & many other facilities from Henry Harvin®
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Masterclass
Access to 52+ Masterclass Sessions for essential soft skill development
Membership
Get Free Gold Membership of Henry Harvin®
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E-Learning Access
Free access to the E-learning Portal and future updates. Get access to PPTs, Projects, Quizzes, self-paced Video-based learning, a question bank, a library, practice tests, final assessment, a forum, and doubt sessions.
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Entrepreneurship Mentorship
Mentorship from Young Successful Entrepreneurs to set up a sustainable & scalable Business from scratch at both Freelance and entrepreneur levels
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In this course, participants should be able to design and deploy solutions that support customer business processes and requirements with the help of Salesforce applications. After the completion of this course, you can implement the Salesforce Lightning Service Console, design service solutions on the Salesforce platform, and can implement OmniChannel, create Macros, and create custom apps to deliver world-class service as a Service Cloud consultant. and more.
Who Should Attend?
It is a versatile 10-in-1 program that includes various aspects of competency development and career development.
Become a part of the Elite Salesforce Training (ERP Academy) of Henry Harvin® and join the 3,00,000+ large Alumni Network Worldwide.
Know the complete offerings of our Salesforce Service Cloud Consultant Course in Charlotte
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Module 1: Industry Knowledge
In this module, participants will learn about contact center metrics, KPIs, benefits of the knowledge base, and more.
Module 2: Implementation Strategies
In this module, participants will learn to determine how to facilitate a successful consulting engagement, determine appropriate contact center licensing and deployment strategies and ,more.
Module 3: Service Cloud Solution Design
In this module, learn to analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, design trade-offs, key components that contribute to performance optimization within a design, and more.
Module 4: Knowledge Managements
In this module, understand the knowledge article lifecycle including creation, publishing, consumption, and feedback, business process requirements, determine the appropriate approach to manage Knowledge adoption and maintenance, and more.
Module 5: Interaction Channels
In this module, understand the use cases and functionality for each interaction channel (communities, mobile, phone, email, web, chat, SOS/video channel, and social media.), business process requirements, determine the appropriate approach to case submission and ,more.
Module 6: Case Management
In this module, learn a set of requirements, design a case management solution from case creation to closure including case assignment, case escalation, case resolution, and case disposition and relationships between cases and other areas such as assets, entitlements, work orders, Communities, Live Agent, and Knowledge, set of KPIs, determine the appropriate case management solution more.
Module 7: Contact Center Analytics
In this module, you will learn a set of desired metrics, determine the appropriate reporting solution, taking into account data sources, data volume, and various contact center technologies (ACD, IVR, PBX, etc.), evaluate the considerations when designing reports and dashboards to serve different stakeholders (agents, supervisors, managers, executives) and more.
Module 8: Integration and Data Management
In this module, participants will learn considerations for common Service Cloud Integrations considerations for data migration and data quality and more.
Module 9: Service Console
In this module, participants will learn to identify the appropriate Service Console features to meet the business need, and how different Service Console features work together to deliver business value and, more.
Complimentary Module 1: Soft Skills Development
Complimentary Module 2: Resume Writing
Resume Writing Techniques
Know the complete offerings of our Salesforce Service Cloud Consultant Course
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00By submitting this form, you agree to receive SMS communications related to courses at Henry Harvin I have read and acknowledge Henry Harvin’s Privacy Policy and Terms & of Service Message & data rates apply. Message frequency varies. Reply HELP for help and STOP to opt-out.
Industry Knowledge
Implementation Strategies
Cloud Solution Design
Knowledge Management
Interaction Channels
Case Management
Contact Center Analytics
Integration and Data Management
Metrics and KPIs
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Know more about the value of this certificate in the industry
We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.
Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.
Share what kind of job you are looking for and we will provide you with verified job openings that match your requirement.
Salesforce Service Cloud Consultant
Salesforce Administrator
Salesforce Developer
Customer Success Manager
Technical Support Engineer
CRM Manager
Project Manager
Salesforce Business Analyst
Salesforce Consultant
Henry Harvin®️ ranks amongst the Top 500 Global Edtech Companies with 4,60,000+ Alumni, 900+ B2B Clients, 500+ Award Winning Trainers, and 1200+ Courses.
Trained
Gold Membership & Post Training Followups
Tailor Made Training
Flexible Schedule
Access to the Recorded Sessions
10 in 1 Program
Masterclasses By Henry Harvin®️
One-to-One Training
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