Name: Introduction To ITIL Foundation Certification Training - Henry Harvin in Mumbai | Henry Harvin
Uploaded: 2021-03-22 22:51:03
Description: This ITIL Foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts, and terminologies of the ITIL service lifecycle.| The course helps you to understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Module 1: Course Introduction
In this module, the candidate will know about the main idea of the whole course.
- Quiz Module 1
Module 2: Key Concepts of Serivce Management
In this module, the candidate will learn about Service Management, which includes understanding Stakeholders of Service Management, Service Consumer Roles and services of Products, Offerings, Relationships, and Risks. This module will also emphasize Value Outcome, Costs, and Risk Service Relationships, Utility, and Risks.
- Key Concepts of Service Management
- Service Management
- Stakeholders of Service Management
- Service Consumer Roles
- Products and Services
- Service Offerings
- Service Relationships
- Value Outcomes, Costs, and Risks Service Relationships
- Risks
- Utility and Warranty
- Quiz Module 2
Module 3: Four Dimensions of Service Management
In this module, the candidate will learn about Dimensions of Service Management, which includes, Dimensions of Service Management, Organizations, and People, Information and Technology Regulations, Selecting the Right Technology, Factors influencing Technology, Cloud Computing, Partners and Suppliers, Organization Strategy, Value Streams, Processes and Factors Affecting Service Providers.
- Four Dimensions of Service Management
- Dimensions of Service Management
- Organizations and People
- Information and Technology
- Information and Technology Regulations
- Selecting the Right Technology
- Factors Influencing Technology
- Cloud Computing
- Partners and Suppliers
- Organization Strategy
- Value Streams and Processes
- Processes
- Factors Affecting Service Providers
- Quiz Module 3
Module 4: The ITIL Service Value System
In this module the candidate will learn about ITIL Service Value System, Components of SVS, Organizational Silos, ITIL Guiding Principles - Focus on Value Principle, Start Where you are Principle, Progress Iteratively with Feedback Principle, Collaborate and Promote Visibility Principle, Think and Work Holistically, Optimize and Automate And Principle Interaction.
- The ITIL Service Value System
- Service Value System
- Components of SVS
- Organizational Silos
- ITIL Guiding Principles
- Focus on Value
- Applying the Principle - Focus on Value
- Start Where You Are
- Applying the Principle - Start Where You Area
- Progress Iteratively with Feedback
- Applying the Principle - Progress Iteratively with Feedback
- Collaborate and Promote Visibility
- Applying the Principle - Collaborate and Promote Visibility
- Think and Work Holistically
- Applying the Principle - Think and Work Holistically
- Keep It Simple and Practical
- Applying the Principle - Keep It Simple and Practical
- Optimize and Automate Applying the Principle - Optimize and Automate Principle Interaction
- Quiz Module 4
Module 5: The Service Value Chain
In this module, the candidate will learn about The Service Value Chain which includes, understanding Plan Activity, Improve Activity, Engage Activity, Design and Transition Activity, Obtain or Build Acting, Deliver and Support Activity, and Service Value Streams.
- The Service Value Chain
- The Service Value Chain Overview
- Plan Activity
- Improve Activity
- Engage Activity
- Design and Transition Activity
- Obtain or Build Activity
- Deliver and Support Activity
- Service Value Streams
- Quiz Module 5
Module 6: ITIL Management Practices
In this module, the candidate will learn about ITIL Management Practices, Continual Improvement, Information Security Management, Relationship Management, Change Enablement, IT Asset Management, Problem Management, Service Configuration Management, Deployment Management Etc.
- ITIL Management Practice
- Continual Improvement
- Information Security Management
- Relationship Management
- Supplier Management
- Supplier Management Activities
- Change Enablement
- Incident Management
- IT Asset Management
- IT Asset Management Activities
- Monitoring and Event Management
- Problem Management
- Release Management
- Service Configuration Management
- Service Desk
- Service Level Management
- Service Request Management
- Deployment Management
- ITIL Terms
- Quiz Module 6
Module 7: Complementary Module 1: Soft Skills Development
- Business Communication
- Preparation for the Interview
- Presentation Skills
Module 8: Complimentary Module 2: Resume Writing
- Resume Writing

ITIL Foundation Certification in Mumbai

30 Dec 2024

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About ITIL Foundation Course in Mumbai

About The ITIL Foundation Course

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Key Highlights

32 Hours of Instructor-Led Sessions

11 Hours of Live Interactive Doubt Solving Sessions

6 Hours of Live Master Sessions by Industry Experts

192 Hours of Self-Paced Learning

Job-Ready Portfolio of 3 Capstone Projects

73 Auto-Graded Assessments

6+ Industry Case Studies

48 Guided Hands-On Exercises

3+ Assignments and Mini Projects

1 Mock Interview and 1 Hackathon

Get 1-Year Gold Membership of Henry Harvin® IT Service Management Academy

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Curriculum For ITIL Foundation Course in Mumbai

Module 1: Course Introduction

Module 2: Key Concepts of Serivce Management

Module 3: Four Dimensions of Service Management

Module 4: The ITIL Service Value System

Module 5: The Service Value Chain

Module 6: ITIL Management Practices

Module 7: Complementary Module 1: Soft Skills Development

Module 8: Complimentary Module 2: Resume Writing

Admission Closes On 30 Dec 2024

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What you'll Learn in this course

Dimensions of IT Service Management

Structure of The ITIL Framework

Key Elements of ITIL Service Value Chain

Core Principles of ITIL Management Practices

Continuous Improvement using ITIL Framework

Collaboration and Promotion of ITIL Value System

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