Name: Introduction To Certified Professional in Airport Management and Customer Care Course in Dallas | Henry Harvin
Uploaded: 2023-05-26 18:28:21

Module 1: Airport & Aviation Operations
In this module, a professional will learn about arrival procedures, ground operations, and many more
- Arrival Procedures.
- Approach and Landing.
- Ground Operations.
- Terminal Area.
- Night.
- Gliding.
- Unmanned Aircraft Systems (UAS)
Module 2: Load, Trim, Cargo and DGR
In this module, a professional will learn about aerodynamic forces, safety, and many more DGR in cargo
- Aerodynamic Forces
- Safety
- Maximum Allowable Weights
- Centre of Gravity
- Flight Envelope
- Applicability
- Packing Instructions
- Packaging Specifications
- Handling
- Radioactive material
Module 3: Passenger handling
In this module, a professional will learn about porterage, trolley management, check-in services, and many more
- Porterage.
- Trolley management.
- Check-in Services.
- Special care for Passengers with Reduced Mobility (PRM)
- Unaccompanied minors.
- Buggies and strollers.
- Transfer desk Services.
- Baggage control on departure and arrivals.
Module 4: Baggage handling
In this module, learner will know about Baggage handling and transporting passenger luggage
- Transporting passenger luggage
- Check-in counter at a departure airport
- A plane cargo hold
- Collection point at an arrival airport
Module 5: Airport ramp management
The module aims to train individuals to efficiently manage airport ramp operations while ensuring passenger safety and timely aircraft departures.
- Aircraft handling
- Aircraft servicing
- Ground handling equipment
- Ramp safety procedures
- Airside safety procedures
- Baggage handling
- Cargo handling
Module 6: Inflight service
In this module, a professional will learn about inflight Services.
- Voice-Controlled In-Flight Film Options
- Inflight Meal ChannelsIn-Flight Temperature-Reporting Apps
- Calming In-Flight Stories
- LEGO Flight Safety Videos
- Airline-Only Snack Chip Flavors
- Vast Airline Film Libraries
Module 7: Safety & Security
In this Module, Learners will learn about Safety and Security procedures
- Seat Belts
- Safety Features Cards
- Oxygen Masks
- Emergency Exits
- Exit Row Seating
- Emergency Evacuations
Module 8: Ancillary services
Ancillary services
- Airport retail management
- Airport lounges
- Airport parking management
- Airport transportation services
- Lost and found services
Module 9: Fares and Ticketing
Fares and Ticketing
- Reservations.
- Cash Handling.
- Ticket Sales.
- Direct Passengers.
- Computer System.
- Customer Service.
- Customer Complaints.
- Safety Procedures.
Module 10: Presentation and Communication Skills
In this module, a professional will learn about presentation and communication skills like styles of communication, the communication cycle, and many more
- The communication cycle
- Miss-Communication
- Symbols and Signs of a professional behavior
- Facial Expressions
- Gestures
- Posture and Movement
- Positive vs Negative Feedback
Module 11: Grooming Skills
In this module, a professional will learn about grooming skills and ways to carry them into professional life.
- Body Hygiene
- Clothing Hygiene
- Body Scent
- Dental Care
- Hair Hygiene
- Skin Care
Module 12: Personality Development
In this module, a professional will learn about the process of developing and enhancing one's personality
- Confidence
- Listening Skills
- Help Others
- Be Soft-spoken
- Dressing Sense
Module 13: Customer Service
In this module, a professional will learn about customer service and consumer behavior
- Persuasive Speaking Skills
- Empathy
- Adaptability
- Positive Language Usage
- Clear Communication Skills
- Self-Control
- Taking Responsibility
Module 14: Interview Skills
In this module, a professional will learn about interview skills.
- Self-Preparation
- Research
- Mastering Emotions
- Logical Planning
- Communication
- Introducing yourself
- Presenting your qualifications
- Listening

Know the complete offerings of our Certified Professional in Airport Management and Customer Care Course

Certified Professional in Airport Management and Customer Care Course in Dallas

23 Dec 2024

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Know the complete offerings of our Certified Professional in Airport Management and Customer Care Course in Dallas

About Certified Professional in Airport Management and Customer Care Course in Dallas

Certified Professional in Airport Management and Customer Care Course

Who Should Enroll ?

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Key Highlights

228 Hours of Instructor-Led Sessions

76 Hours of Live Interactive Doubt Solving Sessions

38 Hours of Live Master Sessions by Industry Experts

288 Hours of Self-Paced Learning

Job-Ready Portfolio of 23 Capstone Projects

97 Auto-Graded Assessments

46+ Industry Case Studies

342 Guided Hands-On Exercises

23+ Assignments and Mini Projects

2 Mock Interviews and 3 Hackathons

Get 18 Months Gold Membership of Henry Harvin® School of Aviation, Hospitality, Travel & Tourism Academy

Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage

Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

13 Hours of Mentorship by Industry Experts

Earn Certification of Course from Henry Harvin®, Govt of India recognized & Award-Winning Institute and NSDC Certification

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You Get 10-In-1 Program

Curriculum For Certified Professional in Airport Management and Customer Care Course in Dallas

Module 1: Airport & Aviation Operations

Module 2: Load, Trim, Cargo and DGR

Module 3: Passenger handling

Module 4: Baggage handling

Module 5: Airport ramp management

Module 6: Inflight service

Module 7: Safety & Security

Module 8: Ancillary services

Module 9: Fares and Ticketing

Module 10: Presentation and Communication Skills

Module 11: Grooming Skills

Module 12: Personality Development

Module 13: Customer Service

Module 14: Interview Skills

Admission Closes On 23 Dec 2024

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