Name: Introduction To Certificate Course on Customer Support and Sales Training in San Jose | Henry Harvin
Uploaded: 2023-08-12 12:52:57
Description: Turn your customer service team into a competitive advantage and engine for growth with these training ideas and tools | Improve interpersonal communication, product knowledge, conflict resolution, crisis management and more | Transform your customer service from mediocre to awesome.

Module 1: Introduction to Customer Service
- Understanding customer service and its importance
- Basic principles of customer service
Module 2: Effective Communication
- Listening skills
- Verbal and nonverbal communication
- Building rapport and relationships
Module 3: Customer Service Techniques
- Handling difficult customers
- Dealing with complaints and service recovery
- Conflict resolution
Module 4: Building Customer Loyalty
- Understanding customer needs
- Personalization and customization
- Going the extra mile
Module 5: Service Metrics and Quality
- Measuring service quality
- Continuous improvement
- Customer feedback and surveys
Module 6: Cultural Awareness
- Understanding cultural differences
- Communicating effectively with diverse customers
Module 7: Introduction to Sales
- Understanding the sales process
- The role of the salesperson
Module 8: Product Knowledge
- Understanding the product or service being sold
- Features, benefits, and value proposition
Module 9: Sales Presentation Skills
- Preparing for a sales presentation
- Effective communication skills
- Handling objections
- Closing the sale
Module 10: Prospecting and Lead Generation
- Identifying potential customers
- Lead generation techniques
Module 11: Sales Techniques
- Building rapport and relationships
- Needs analysis and solution selling
- Overcoming objections
Module 12: Sales Management
- Time management
- Sales forecasting
- Pipeline management
- Goal setting and tracking
Module 13: Role-Playing Exercises and Case Studies
- Simulating sales scenarios
- Analyzing case studies
- Learning from successes and failures
Module 14: Closing Sales
- Closing techniques
- Effective negotiation skills
Module 15: Sales Metrics and Performance
- Measuring sales performance
- Sales forecasting and pipeline management
- Continuous improvement
Complementary Module 1: Soft Skills Development
- Business communication
- Preparation for the Interview
- Presentation Skills
Complimentary Module 2: Resume Writing

Resume Writing

Know the complete offerings of our Certificate Course on Customer Support and Sales Training

Certificate Course on Customer Support and Sales Training in San Jose

30 Dec 2024

Book a Live Class, For Free!

Accreditations & Affiliations

Know the complete offerings of our Certificate Course on Customer Support and Sales Training in San Jose

About Certificate Course on Customer Support and Sales Training in San Jose

About the Certificate Course on Customer Support and Sales Training

AGOTA™ Framework

Alumni Status

Learning Benefits

Gold Membership Benefits

Recognitions of Henry Harvin® Education

Career Benefits

Trainers at Henry Harvin®

Key Highlights

30 Hours of Instructor-Led Sessions

10 Hours of Live Interactive Doubt Solving Sessions

5 Hours of Live Master Sessions by Industry Experts

192 Hours of Self-Paced Learning

Job-Ready Portfolio of 3 Capstone Projects

44 Auto-Graded Assessments

6+ Industry Case Studies

45 Guided Hands-On Exercises

3+ Assignments and Mini Projects

1 Mock Interview and 1 Hackathon

Get 1-Year Gold Membership of Henry Harvin® School of Sales Training

Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage

Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

2 Hour of Mentorship by Industry Experts

Earn Certification of Course from Henry Harvin®, Govt of India recognized & Award-Winning Institute and NSDC Certification

Our Placement Stats

Access the best jobs in the industry

You Get 10-In-1 Program

Curriculum For Certificate Course on Customer Support and Sales Training in San Jose

Module 1: Introduction to Customer Service

Module 2: Effective Communication

Module 3: Customer Service Techniques

Module 4: Building Customer Loyalty

Module 5: Service Metrics and Quality

Module 6: Cultural Awareness

Module 7: Introduction to Sales

Module 8: Product Knowledge

Module 9: Sales Presentation Skills

Module 10: Prospecting and Lead Generation

Module 11: Sales Techniques

Module 12: Sales Management

Module 13: Role-Playing Exercises and Case Studies

Module 14: Closing Sales

Module 15: Sales Metrics and Performance

Complementary Module 1: Soft Skills Development

Complimentary Module 2: Resume Writing

Admission Closes On 30 Dec 2024

Upcoming Cohort

Henry Harvin® Ranks #1

Starts in 6 day. 30 Dec 2024

Upcoming Cohorts

Skills Covered

Certifications

Get Ahead with Henry Harvin® Certificate Course on Customer Support and Sales Training in San Jose Certification

What you'll Learn in this course

Fundamentals of Customer Support

Product Knowledge for Accurate Customer Services

CRM Tools and Software

Conflict Resolution Techniques

Customer Feedback Analysis

Measuring Customer Satisfaction

Our courses and Course Certificates are trusted by these industry leaders

Career Services By Henry Harvin®

Placement Drives

Premium access to Henry Harvin® Job portal

Personalized Job Consulting

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