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Register in October and get 3 months of membership, absolutely free!
Henry Harvin® Specialize in Customer Support & Sales from The Best Upskilling Course by India Today
Turn your customer service team into a competitive advantage and engine for growth with these training ideas and tools | Improve interpersonal communication, product knowledge, conflict resolution, crisis management and more | Transform your customer service from mediocre to awesome.
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Placed Learners
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There's a reason that 95% of our alumni undertake 3+ courses as a minimum with Henry Harvin®
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Average salary hike
Access the best jobs in industry
Maximum salary hike
Two-way Live Training Course
Two-way Live Online Interactive Classroom Sessions
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Certification
Distinguish your profile with credentials and showcase expertise with our Hallmark Completion certificate
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Projects
Facility to undergo various projects along with the course.
Guaranteed Internship
Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage.
Placement
Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting
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Student Engagement & Events
Free Access to #AskHenry Hackathons and Competitions & many other facilities from Henry Harvin®
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Masterclass
Access to 52+ Masterclass Sessions for essential soft skill development
Membership
Get Free Gold Membership of Henry Harvin®
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E-Learning Access
Free access to the E-learning Portal and future updates. Get access to PPTs, Projects, Quizzes, self-paced Video-based learning, a question bank, a library, practice tests, final assessment, a forum, and doubt sessions.
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Entrepreneurship Mentorship
Mentorship from Young Successful Entrepreneurs to set up a sustainable & scalable Business from scratch at both Freelance and entrepreneur levels
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A Customer Support and Sales Training Course is designed to equip individuals with the skills and knowledge necessary to effectively engage with customers, address their needs, resolve issues, and promote products or services. This type of course typically covers a range of topics to help professionals excel in customer service and sales roles.
Career Scope:
It is a versatile 10-in-1 program that includes various aspects of competency development and career development.
Become a part of the Elite School of Sales Training of Henry Harvin® & join the 3,00,000+ strong Alumni Network Worldwide
Know the complete offerings of our Certificate Course on Customer Support and Sales Training
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Module 1: Introduction to Customer Service
Module 2: Effective Communication
Module 3: Customer Service Techniques
Module 4: Building Customer Loyalty
Module 5: Service Metrics and Quality
Module 6: Cultural Awareness
Module 7: Introduction to Sales
Module 8: Product Knowledge
Module 9: Sales Presentation Skills
Module 10: Prospecting and Lead Generation
Module 11: Sales Techniques
Module 12: Sales Management
Module 13: Role-Playing Exercises and Case Studies
Module 14: Closing Sales
Module 15: Sales Metrics and Performance
Complementary Module 1: Soft Skills Development
Complimentary Module 2: Resume Writing
Resume Writing
Know the complete offerings of our Certificate Course on Customer Support and Sales Training
Days
00Hours
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00By submitting this form, you agree to receive SMS communications related to courses at Henry Harvin I have read and acknowledge Henry Harvin’s Privacy Policy and Terms & of Service Message & data rates apply. Message frequency varies. Reply HELP for help and STOP to opt-out.
Empathy
Active Listening
Conflict Resolution
Patience
CRM Experience
Persuasive Writing
Documentation Skills
Product Knowledge
Phone System Experience
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Know more about the value of this certificate in the industry
We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.
Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.
Share what kind of job you are looking for and we will provide you with verified job openings that match your requirement.
Customer Support Representative
Sales Representative
Customer Success Manager
Technical Support Specialist
Customer Experience Specialist
Sales Manager
Business Development Representative
Call Center Manager
Inside Sales Representative
Sales Trainer, Sales Manager, Sales Executive
Sales teams help customers find products and services and customer service ensures their interactions with the business remain positive over time. This creates long-term customer satisfaction and generates word-of-mouth referrals for potential leads.
Customer service reps need to adopt to the customer's pace. The key is to take the time to listen and read the customer's tone and empathize with them. Put simply, professionals must relate to customers. They must use acknowledgment, rapport, and empathy to connect.
Empathy, good communication, and problem-solving are core skills in providing excellent customer service.
The customer training tools enable the customers to get the most out of their products and services. They also enable the company to interact with their customers and provide them with additional services.
Training Business Process Outsourcing, also referred to as Training BPO or Learning BPO, is a business strategy, and a component of the broader outsourcing industry, where a company utilizes an external supplier for the management of training processes and/or activities.
It's a way of thinking that places the customer at the heart of everything you do. This brings many advantages to the business and will help your employees excel in their role. In this course, they'll learn strategies for demonstrating a customer-first mindset in the workplace.
Customer support isn't just about retaining customers. It's also an effective way to increase sales. It's not just your existing customers who have questions — your prospects do too. It's been reported that 52% of customers will abandon online purchases if they can't find the information they're looking for.
Customer loyalty describes an ongoing emotional relationship between you and your customer, manifesting itself by how willing a customer is to engage with and repeatedly purchase from you versus your competitors. Loyalty is the byproduct of a customer's positive experience with you and works to create trust.
There are two types of complaints; misconduct and overcharging.
A customer-first strategy is just what it sounds like. This means seeking ways to consistently and proactively deliver a positive customer experience by designing and delivering with the customer in mind. A customer-first mindset is closely related to purpose-driven thinking.
Customer support represents the resources within your company that provide technical assistance to consumers after they purchase a product or service. Since a customer will often seek out support when they are in need of help, a customer support team must be easy to contact, available, and responsive.
The basic stages of counseling are: 1) Developing the client/clinician relationship; 2) Clarifying and assessing the presenting problem or situation; 3) Identifying and setting counseling or treatment goals; 4) Designing and implementing interventions; and 5) Planning, termination, and follow-up.
Henry Harvin®️ ranks amongst the Top 500 Global Edtech Companies with 4,60,000+ Alumni, 900+ B2B Clients, 500+ Award Winning Trainers, and 1200+ Courses.
Trained
Gold Membership & Post Training Followups
Tailor Made Training
Flexible Schedule
Access to the Recorded Sessions
10 in 1 Program
Masterclasses By Henry Harvin®️
One-to-One Training
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