Certificate Course on Customer Support and Sales Training

Certificate Course on Customer Support and Sales Training

Henry Harvin® Specialize in Customer Support & Sales from The Best Upskilling Course by India Today

Starts In 7 day 30 Dec 2024
  • ★ ★ ★ ★ ★ 4.6/5 Ratings
  • 1.1 Million Learners
  • 6067 Learner’s Rating
  • 81% Report Career Benefits
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Turn your customer service team into a competitive advantage and engine for growth with these training ideas and tools | Improve interpersonal communication, product knowledge, conflict resolution, crisis management and more | Transform your customer service from mediocre to awesome.

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Accreditations & Affiliations

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There's a reason that 95% of our alumni undertake 3+ courses as a minimum with Henry Harvin®

Know the complete offerings of our Certificate Course on Customer Support and Sales Training

About Certificate Course on Customer Support and Sales Training

About the Certificate Course on Customer Support and Sales Training

A Customer Support and Sales Training Course is designed to equip individuals with the skills and knowledge necessary to effectively engage with customers, address their needs, resolve issues, and promote products or services. This type of course typically covers a range of topics to help professionals excel in customer service and sales roles.

Career Scope:

  • Sales Trainer
  • Manager Business Development/Sales
  • Communications Trainer
  • BPO Trainer
  • Inspector Team Leader
  • Head of Operations Support
  • Soft Skills Trainer

AGOTA™ Framework

It is a versatile 10-in-1 program that includes various aspects of competency development and career development.

  • Training: 30 Hours of Two-Way Live Online Interactive Sessions
  • Projects: Facility to undergo projects in Effective Communication, Building Customer Loyalty & more
  • Masterclass: Access to 52+ Masterclass Sessions for essential soft skill development
  • Student Engagement & Events: Free Access to #AskHenry Hackathons and Competitions & many other facilities from Henry Harvin®
  • Membership: Get 1-Year Gold Membership of Henry Harvin® School of Sales Training for the Customer Support and Sales Training Course
  • E-Learning:  Free access to E-learning Portal and future updates. Get access to PPTs, Projects, Quizzes, self-paced Video based learning, a question bank, a library, practice tests, final assessment, a forum, and doubt sessions.
  • Certification: Get course completion Certification of Customer Support and Sales Training from Henry Harvin® Govt of India recognized & Award-Winning Institute, and from NSDC
  • Internship Support: Get a guaranteed Internship with Henry Harvin® and in top MNC's like J.P. Morgan, Accenture & many more via Forage.
  • Entrepreneurship Mentorship: Mentorship from Young Successful Entrepreneurs to set up a sustainable & scalable Business from scratch at both Freelance and entrepreneur levels
  • Placement Support: Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

Alumni Status

Become a part of the Elite School of Sales Training of Henry Harvin® & join the 3,00,000+ strong Alumni Network Worldwide

Learning Benefits

  • Develop effective communication skill to understand customer needs and concerns fully
  • Assess customer issues and resolve customer complaints effectively
  • Become well-versed in the products or services offered and meet customer needs
  • Develop skills to create trust and rapport with customers
  • Learn to prioritize customer satisfaction, leading to repeat business and customer loyalty
  • Use feedback and data to continually refine and improve customer service and sales strategies

Gold Membership Benefits

  • Avail 1-Year Gold Membership of Henry Harvin®️ School of Sales Training that includes E-Learning Access through recorded Videos, Games, Projects
  • Free Masterclass Sessions for 1-Year
  • Earn the Prestigious Henry Harvin®️ Alumni status and become one of the reputed 3,00,000+ Alumni across the globe
  • Internship Opportunity with Henry Harvin®️ or partner firms
  • Weekly 10+ job opportunities offered
  • Experience Industry Projects during the training

Recognitions of Henry Harvin® Education

  • Winner of Top Corporate Training Award, Game-Based Learning Company of the under 40 Business World Award
  • Affiliated with American Association of EFL, Ministry of Corporate Affairs, MSME, UKAF, UKCert, Project Management Institute (PMI), and ISO 29990:2010 certified
  • Reviews: 3425+ Google Reviews, 1100+ YouTube Testimonials with 4.5+ Rating Rated on GoAbroad, Trustpilot, GoOverseas & more

Career Benefits

  • Become Eligible for high paid Certificate Course on Customer Support and Sales Training Jobs with demanding background
  • Open doors to Job Opportunities Abroad demanding specialization
  • Fill the void of thousands of untapped High-Paying Jobs in Certificate Course on Customer Support and Sales Training with Talent Shortage
  • Get Promoted in current profile with most in-demand skill
  • Distinguish your profile from peers during Job Interviews
  • Earn a Rewarding Certification in Certificate Course on Customer Support and Sales Training
  • Improve CV & LinkedIn Profile with professional development

Trainers at Henry Harvin®

  • Most respected industry experts with 17+ years of working experience and recognized by numerous organizations over the years for their work
  • They have delivered 450+ keynote classes for the Certified Customer Support and Sales Training by Henry Harvin® 
  • Have delivered 500+ lectures and are currently empaneled as domain experts with Henry Harvin® School of Sales Training

Know the complete offerings of our Certificate Course on Customer Support and Sales Training

Key Highlights

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30 Hours of Instructor-Led Sessions
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10 Hours of Live Interactive Doubt Solving Sessions
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5 Hours of Live Master Sessions by Industry Experts
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192 Hours of Self-Paced Learning
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Job-Ready Portfolio of 3 Capstone Projects
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44 Auto-Graded Assessments
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6+ Industry Case Studies
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45 Guided Hands-On Exercises
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3+ Assignments and Mini Projects
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1 Mock Interview and 1 Hackathon
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Get 1-Year Gold Membership of Henry Harvin® School of Sales Training
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Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage
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Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting
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2 Hour of Mentorship by Industry Experts
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Earn Certification of Course from Henry Harvin®, Govt of India recognized & Award-Winning Institute and NSDC Certification

Our Placement Stats

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Average salary hike

2100+

Access the best jobs in industry

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Maximum salary hike

Access the best jobs in the industry

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You Get 10-In-1 Program

Two-way Live Training Course

Two-way Live Online Interactive Classroom Sessions

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Certification

Distinguish your profile with credentials and showcase expertise with our Hallmark Completion certificate

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Projects

Facility to undergo various projects along with the course.

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Guaranteed Internship

Get a guaranteed Internship with Henry Harvin® and in top MNCs like J.P. Morgan, Accenture & many more via Forage.

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Placement

Get 3 in 1 Placement support through Placement Drives, Premium access to Job portal & Personalized Job Consulting

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Student Engagement & Events

Free Access to #AskHenry Hackathons and Competitions & many other facilities from Henry Harvin®

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Masterclass

Access to 52+ Masterclass Sessions for essential soft skill development

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Membership

Get Free Gold Membership of Henry Harvin®

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E-Learning Access

Free access to the E-learning Portal and future updates. Get access to PPTs, Projects, Quizzes, self-paced Video-based learning, a question bank, a library, practice tests, final assessment, a forum, and doubt sessions.

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Entrepreneurship Mentorship

Mentorship from Young Successful Entrepreneurs to set up a sustainable & scalable Business from scratch at both Freelance and entrepreneur levels

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Curriculum For Certificate Course on Customer Support and Sales Training

  • icons-carri33Module 1: Introduction to Customer Service

    • Understanding customer service and its importance 
    • Basic principles of customer service
  • icons-carri33Module 2: Effective Communication

    • Listening skills 
    • Verbal and nonverbal communication 
    • Building rapport and relationships
  • icons-carri33Module 3: Customer Service Techniques

    • Handling difficult customers 
    • Dealing with complaints and service recovery 
    • Conflict resolution
  • icons-carri33Module 4: Building Customer Loyalty

    • Understanding customer needs 
    • Personalization and customization 
    • Going the extra mile
  • icons-carri33Module 5: Service Metrics and Quality

    • Measuring service quality 
    • Continuous improvement 
    • Customer feedback and surveys
  • icons-carri33Module 6: Cultural Awareness

    • Understanding cultural differences 
    • Communicating effectively with diverse customers
  • icons-carri33Module 7: Introduction to Sales

    • Understanding the sales process 
    • The role of the salesperson
  • icons-carri33Module 8: Product Knowledge

    • Understanding the product or service being sold 
    • Features, benefits, and value proposition
  • icons-carri33Module 9: Sales Presentation Skills

    • Preparing for a sales presentation 
    • Effective communication skills 
    • Handling objections 
    • Closing the sale
  • icons-carri33Module 10: Prospecting and Lead Generation

    • Identifying potential customers 
    • Lead generation techniques
  • icons-carri33Module 11: Sales Techniques

    • Building rapport and relationships 
    • Needs analysis and solution selling 
    • Overcoming objections
  • icons-carri33Module 12: Sales Management

    • Time management 
    • Sales forecasting 
    • Pipeline management 
    • Goal setting and tracking
  • icons-carri33Module 13: Role-Playing Exercises and Case Studies

    • Simulating sales scenarios 
    • Analyzing case studies 
    • Learning from successes and failures
  • icons-carri33Module 14: Closing Sales

    • Closing techniques 
    • Effective negotiation skills
  • icons-carri33Module 15: Sales Metrics and Performance

    • Measuring sales performance 
    • Sales forecasting and pipeline management 
    • Continuous improvement
  • icons-carri33Complementary Module 1: Soft Skills Development

    • Business communication
    • Preparation for the Interview 
    • Presentation Skills
  • icons-carri33Complimentary Module 2: Resume Writing

    Resume Writing

Know the complete offerings of our Certificate Course on Customer Support and Sales Training

Admission Closes On 30 Dec 2024

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Upcoming Cohorts

Skills Covered

Empathy

Active Listening

Conflict Resolution

Patience

CRM Experience

Persuasive Writing

Documentation Skills

Product Knowledge

Phone System Experience

Certifications

Get Ahead with Henry Harvin® Certificate Course on Customer Support and Sales Training Certification

What you'll Learn in this course

Fundamentals of Customer Support

Product Knowledge for Accurate Customer Services

CRM Tools and Software

Conflict Resolution Techniques

Customer Feedback Analysis

Measuring Customer Satisfaction

Our courses and Course Certificates are trusted by these industry leaders

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Know more about the value of this certificate in the industry

Career Services By Henry Harvin®

Career Services
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Placement Drives

We are dedicated to supporting our students throughout their career journey. Join us, and let's embark on a journey towards a successful and fulfilling career together.

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Premium access to Henry Harvin® Job portal

Exclusive access to our dedicated job portal and apply for jobs. More than 2100+ hiring partners’ including top start–ups and product companies hiring our learners. Mentored support on job search and relevant jobs for your career growth.

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Personalized Job Consulting

Share what kind of job you are looking for and we will provide you with verified job openings that match your requirement.

Job Profiles

Customer Support Representative

Sales Representative

Customer Success Manager

Technical Support Specialist

Customer Experience Specialist

Sales Manager

Business Development Representative

Call Center Manager

Inside Sales Representative

Related Jobs

Sales Trainer, Sales Manager, Sales Executive

Frequently Asked Questions

  • What is sales and customer support?

    Sales teams help customers find products and services and customer service ensures their interactions with the business remain positive over time. This creates long-term customer satisfaction and generates word-of-mouth referrals for potential leads.
     

  • What are the skills of customer support about sales?

    Customer service reps need to adopt to the customer's pace. The key is to take the time to listen and read the customer's tone and empathize with them. Put simply, professionals must relate to customers. They must use acknowledgment, rapport, and empathy to connect.
     

  • What are the top 3 customer support skills?

    Empathy, good communication, and problem-solving are core skills in providing excellent customer service.
     

  • What is customer training tools?

    The customer training tools enable the customers to get the most out of their products and services. They also enable the company to interact with their customers and provide them with additional services.
     

  • What is training in BPO?

    Training Business Process Outsourcing, also referred to as Training BPO or Learning BPO, is a business strategy, and a component of the broader outsourcing industry, where a company utilizes an external supplier for the management of training processes and/or activities.

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Who We Are?

Henry Harvin®️ ranks amongst the Top 500 Global Edtech Companies with 4,60,000+ Alumni, 900+ B2B Clients, 500+ Award Winning Trainers, and 1200+ Courses.

460,000+

Trained

6,700+

Reviews with 4.5/5
rating

7,000+

Live Classes Every
Month

210+

Corporate Partners

180+

College Partners

87%

Reported Career
Benefits

Why Henry Harvin for the best Certificate Course on Customer Support and Sales Training

Certified & Experienced Instructors

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Gold Membership & Post Training Followups

Tailor Made Training

Flexible Schedule

Access to the Recorded Sessions

10 in 1 Program

Masterclasses By Henry Harvin®️

One-to-One Training

Awards

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Henry Harvin® often makes the news

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