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Salesforce Administrator is a specialist indeed in Customer relationship management software. Besides, It is a good career path offering growth opportunities. Besides, It requires dedication and hard work. The Salesforce Admin helps to manage data, support customers, and maintain security additionally. They solve business problems and also helps the users to make use of Salesforce technology. Salesforce Admin Interview Questions further help the aspirants to prepare easily for the interview and get a placement in Salesforce Admin.
Salesforce Administrator is a responsible job that not only requires management but also requires maintenance skills. They create and update the user manuals and materials that help the users understand easily. Institutions provide Salesforce Training to gain the necessary skills and become a Certified Salesforce Administrator.
Top 50 Salesforce Admin Interview Questions and Answers:
Q1. What is Salesforce Admin?
Ans. It is a customer relationship management(CRM) that not only helps companies but also convinces customers to buy their products.
Q2. What is the Work pattern?
Ans. Simplify DML in your code and commit changes to the database when the right time comes.
Q3. What is Formula Field?
Ans. It is the feature to manipulate your existing data by creating either simple or complex formulas.
Q4. What is the Use of Dashboard?
Ans. It helps to monitor operations. Besides, it optimizes processes and improves business.
Q5. Explain Roll-up Summary Field.
Ans. It converts the value of detailed fields to display value in the master record.
Q6. How do you Prepare Reports?
Ans. Just Log into a Salesforce Administrator account and go to the report tab. Also, Click on the New tab and select the type of report you want.
Q7. What is an Account?
Ans. An Account is a place indeed where the information of the customer is stored.
Q8. What are the Different Profiles in Salesforce?
Ans. The standard profile is in-built whereas the custom profile can be created based on the customization.
Q9. Explain about Sandbox.
Ans. Sandbox is used to modify the existing codes. Moreover, It is used for development and testing the environment.
Q10. How do you Store Data?
Ans. All the files and documents are stored in a Document library.
Q11. What is Role and Profile?
Ans. The profile gives access to objects and fields whereas the role defines the data visible to the users within the Organization.
Q12. Who are Guest Users?
Ans. A guest user has no connection indeed with the Organization. He may be either a customer or a partner.
Q13. How to Use a Data Loader?
Ans. It helps the customer further to import and export data.
Q14. Explain the Words “Tab” and “Trigger”.
Ans. User interface elements indeed provide access to objects are called Tabs. Trigger is a procedure to perform custom actions.
Q15. What is the Programming Language of Salesforce?
Ans. Apex is the programming language whereas Python is also used for various purposes like processing.
Q16. What is the Use of Permission Sets?
Ans. Permissions together form a permission group and help in managing the access to the user additionally.
Q17. What are the Automation Tools?
Ans. Workflow, Process Builder, and Flow are the main Automation tools. They help organizations to not only improve their process but also save time.
Q18. Is Salesforce a PaaS or SaaS?
Ans. Salesforce is cloud computing Software and works as a Service Provider additionally. Further, It accesses the applications through a web browser without installing them.
Q19. How do you Handle Data Security?
Ans. Moreover, It defines clear visibility to the user of what he can see and the operations he can perform.
Q20. What is more Challenging than Providing Data?
Ans. Data Migration is more challenging than providing data.
Q21. How to Establish OWD Settings?
Ans. Go to Setup → Sharing settings —> OWD. On the other hand, It provides a single sharing rule for multiple records.
Q22. What is Custom Metadata?
Ans. They are customizable. Besides, It is exposed in the application cache that gives access without repeated queries to the database.
Q23. Explain the Difference Between the Sales cloud and Service cloud.
Ans. The sales cloud helps to improve sales whereas the Service cloud helps the support team provide excellent customer service and resolve issues.
Q24. Explain Customizations of Salesforce.
Ans. Moreover, It’s an external feature added to Salesforce which does not exist in the application
Q25. How Does Salesforce Lightning Experience Help Organizations?
Ans. It helps to organize and analyze data and improves overall productivity.
Q26. What are the Different Stages of a Sales Process?
Ans. The stages of the sales process are
- Prospecting
- Preparation
- Approach
- Presentation
- Handling objects
- Closing
- Follow-up
Q27. What is the Difference Between Standard and Custom Objects?
Ans. Standard objects like accounts, contacts, etc., are included by default whereas custom objects are unique based on standard objects.
Q28. Explain the Test Required in Production Deployment.
Ans. Soak testing is required not only for reliability but also for stability over time.
Q29. What is a Queue?
Ans. Queues indeed are collections of ownerless records.
Q30. What is Customer 360?
Ans. Showing the customer details indeed from inquiries about products to purchase in a 360-degree view.
Q31. What is the Use of Scheduled Maintenance?
Ans. Moreover, It is about publishing the date and time of all maintenance windows like security, availability, and performance of services in a calendar.
Q32. Name Different Types of Relationships Between Objects.
Ans. Self-relationship, Lookup relationship, and Master-detail relationship
Q33. Explain Page Layouts and Record Types.
Ans. Page Layouts display the records necessary for the user whereas the Record types differentiate between the categories of users.
Q34. What is a Public Group?
Ans. A Public group is a place indeed all employees can join, access, and share updates on the records.
Q35. How do you Import Customer Information to Salesforce?
Ans. Moreover, you can import customer information to Salesforce by running a CRM data-importing tool.
Q36. What is a Junction Object?
Ans. Moreover, It allows linking between two custom objects with master-detail fields.
Q37. What are the Different Types of Reports?
Ans. Tabular, Summary, Matrix, and Joined.
Q38. What Happens When a Public Group is Deleted?
Ans. It permanently deletes all further updates. Besides, only the Group Admin user has access to delete the group.
Q39. What are the Different Ways to Make a Field Required?
Ans. Field level, Page Layout, and Validation rules are the ways to make a field additionally.
Q40. What are the Different Types of Clouds?
Ans. There are six main types of clouds:
- Sales Cloud
- Marketing Cloud
- Experience Cloud
- Commerce Cloud
- Service Cloud
- Analytics Cloud
Q41. What is TAB?
Ans. It is a feature furthermore to display custom object data embedded in a particular application.
Q42. What are the Other Products Offered by Salesforce?
Ans. Sales, Marketing, Analytics, Service, Slack, and Community Also.
Q43. What are the Causes of Data Loss?
Ans. On the Other hand, Changing any type of data including date, data, numbers, letters, and symbols leads to data loss.
Q44. What are SOQL and SOSL?
Ans. SOQL is used for questioning and retrieving data from objects whereas SOSL helps to search data across multiple objects.
Q45. What is an Opportunity?
Ans. They are the deals that track all details in detail.
Q46. What is the Function of an Audit Trail?
Ans. Moreover, It is used to verify and validate transitions by tracking the financial activities of the user.
Q47. How Does the Field Dependency Control the Data?
Ans. It indeed controls the field value based on other fields. It filters users to select from the given items based on the value of another field.
Q48. What is Cascade Deletion?
Ans. Even if they don’t have access, Users can delete records when the target lookup record is deleted.
Q49. How to Clean Data?
Ans. Select records to clean. Also, Click on the clean option to remove it.
Q50. What Happens When a Queue is Deleted?
Ans. The list views that are associated with the queue are also deleted.
Henry Harvin’s Salesforce Course– Learn Salesforce Admin Interview Questions
Rating: 4.9/5
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Course Details of Salesforce Administration Certification:
- The course is divided into 12 modules.
- It not only provides 36 hours of live sessions but also 12 hours of doubt-clearing sessions.
- Get 1 Year Gold membership additionally
- Guaranteed Internship indeed with Henry Harvin and other MNCs
- Besides, Job Placement support is provided
- Certification of course from Henry Harvin and NSDC.
Conclusion:
Salesforce Admin jobs indeed are good career paths for those interested in technology and business development. There are many career opportunities for further learning salesforce admin courses. Also, refer to Salesforce Admin Interview Questions and Answers to crack the interview and get a placement in top MNCs.
Recommended Reads:
- Salesforce Developer Job Description: Roles and Responsibilities
- What is Salesforce Data Loader? Everything You Need to Know
- What is Workflow? Salesforce Workflow Rules and its Application!
- What is Salesforce Sandbox? Its Type and Considerations
FAQs
Q1. Does Salesforce Admin Need any Certification?
Ans. Yes, It is needed.
Q2. What is the salary package of a Salesforce admin?
Ans. The package indeed ranges from 2.5 lakhs to 12 lakhs
Q3.What does the salesforce admin do?
Ans. The admin indeed process automation, data collection, and analytics
Q4. Which institute offers the best course for Salesforce?
Ans. Henry Harvin Education is the Best institute indeed that offers Salesforce Admin courses.
Q5. What are the career opportunities after taking the course?
Ans. You can be either a Functional consultant, Tech specialist, or architect.
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