Six Sigma improves quality by identifying the defects in the system and removing them. It uses statistical methods and may create infrastructure for the people in the organization.
1. reduce pollution
The job description of six sigma professionals is now in demand. As the cost-cutting is going on countless employers are seeking to hire new six sigma professionals and they promise higher returns because they know to achieve higher returns. the implementation helps in the formation of a six sigma program. Champions are like managers appointed by the sigma team.
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Education and Training People who have successful Six Sigma jobs have a Bachelor’s degree to pursue it as a career. The three important courses of six sigma professionals should be business studies, analytics, and accounting.
The executives may expect them to gain more knowledge about the profession. People who plan to make it as a career may pursue to do advanced six sigma training course.
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Benefits of Six Sigma to an Organization:- Customer satisfaction- the main point of customer satisfaction is to retain existing customers this can be achieved by upgrading the existing product. They are loyal to a specific product. Customers are loyal towards a particular brand and they may continue to buy the brand and this increases customer satisfaction.Improved bottom line – happy customers are the influencer for the people as they may use word of mouth technique to influence other customers to buy the product. Happy customers are having the power to influence the customers to buy the product.Employee satisfaction – Six sigma may have a direct benefit for the employees. The leader should take care of the results so that there won’t be any companionship. They have to modify the results so that there won’t be any further changes.The 8 Benefits of utilizing Six Sigmas- Career Advancement: Having a six sigma certificate may benefit you as it may help you progress in your career. The certificate helps you to get a job in a six sigma company. This may give you an awareness of the company.Helps Nurture Managerial and Leadership Ability: Six Sigma training helps you in preparing for leadership roles. When an employee learns these techniques they are ready for leadership roles. This helps in well-managed business and may help the business to gain popularity and increase the profit of the company. Top-level management companies face problems like risk management and financial losses.Standardization: There is no specific organization that manages six sigma certification. The actual training is required for managing a business organization. There should be certain steps followed to keep effective management of business activities.Improve Business Processes and Sustain Quality Improvement: Once you gain the six sigma certificate you know the six sigma you may be able to analyze the system, manage and control the system. Analyzing may help you in gathering the information and may help you review what the faults are in the system.Excellent salary : As per the stigma survey, the salary of six sigma professionals is $100+ pay bucket they are the highest-paid.Gain hands-on experience : As a six sigma official, you will gain experience through real-life situations examples. A certified six sigma professional may gain experience before entering the industry.Better understanding: six sigma professionals are experienced and get certificates when they are skilled they can lean on the subject.Organizational growth: the organization should have skilled workers so that the company can get recognition. The organizations use certain tactics to convince people to buy the products manufactured by the organization. There must be experienced team members for six sigma organization. They must have good analytical skills.Read About: Six Sigma Green Belt Course In Delhi
Chapter 2: Training and Certifications Training There are Six levels of Six Sigma Belts. From the highest in the rank to lowest they are – Master Black Belts, Black Belts, Green Belts, Yellow Belts and White Belts.
SIX SIGMA WHITE BELT
Six Sigma White Belt is the start point. Six sigma White Belt training is a beginner level training which provides basic understanding about what is Six Sigma. White belt training provides an overview about the history and concepts about six sigma. The best benefit about White Belt training is that it can be imparted to employees across all the levels in an organization. The training helps the trainee to understand why the project teams do the way they do.
SIX SIGMA YELLOW BELT
Six Sigma Yellow Belt is the next step in pyramid. Yellow belt training provides basic information about the methods of improvement in a process. Yellow Belt training gives an overview commonly used the tools and methodology of data collection and analysis of the collected data. At this level, a candidate learns about the basic quality measurement tools like – Pareto Chart, Run Chart, Scatter Diagram, Histogram and hypothesis testing. At Yellow Belt level of training employee learns to read the data and why the same is implemented in a project.
SIX SIGMA GREEN BELT
Six Sigma Green Belt are the professional who are project owners who work under the supervision of Black Belt or Master Black Belt. Six Sigma Green Belt Certification is the first level of technical training. It is most beneficial to candidates having industry exposure of 1 – 3 years. The main job as a Six Sigma Green Belt expert is to provide the statistical data analysis. Green Belt training includes in-depth study of statistical concepts of distribution, central limit theorem, hypothesis testing and analyzing. As most of the green belts are middle managers, project heads, quality heads, so they also learn kaizen and waste elimination process.
SIX SIGMA BLACK BELT
A Six Sigma Black Belt Certification training prepares a candidate for leadership position. A Six Sigma Black Belt certification will lead you to the roles of project leaders, analyst and planning roles in a company. Six Sigma Black Belt training help you gain knowledge about advance statistics, brainstorming and project tools, and total quality management tools.
SIX SIGMA MASTER BLACK BELT
Six Sigma Master Black Belt Certification Six Sigma Master Black Belts training converts an experienced black belt holder to a trainer, coach and mentor. They are the technical experts and have the knowledge and free hand for innovation in an organization. A minimum of five years of experience or completion of minimum eight to ten six sigma projects are the minimum requirement for a candidate to apply for Six Sigma Master Black Belt. They play a crucial role in communicating with clients and senior executives to gain a Six Sigma projects.
The Human Aspect of Six Sigma: The Belt System “Six Sigma is a quality program that, when all is said and done, improves your customer’s experience, lowers your costs and builds better leaders “ – Jack Welch
To whatever extent technology may reach its advancement you cannot completely erode the intervention of human in any system. A customer is a human so need humans to understand human better.
The human aspects involved in Six Sigma acts as catalyst for the practical implementation of a data oriented statistical system. Thus a Six Sigma system is a human driven system – system run by the human and for the human.
Six Sigma is a mechanism and a group of tools for improvement and elimination. It is a technical and statistical methodology. Human interface is always required in Six Sigma Belt System.
The Belt System all together fall in line to support and achieve the success. While the Master Black Belts and Black Belts contribute, lead and deploy the project, the Green Belts have an equally important and crucial role in process improvement.
Six Sigma can be applied to solve any problem of process but not the problems of culture or people. If human resources problem are the root cause of an issue, alone statistics won’t help. However, if morale is low due to difficulty in work process and poor performing system, definitely Six Sigma can be used to improve the process and the overall system leading to drastic change in working environment and morale of employees.
Six Sigma Belt System helps the team to understand their responsibility and cooperate with each other at work. We can talk of heavy data, technical tools mathematical methodologies but ultimate it is the human which reads these data. It’s the human brain that connects and analyzes the data. It’s the human work force who understands the front line requirement and put the technique in place for progress.
The actual success of any system is the core team who form the integral part. However advance and elegant the tools may be but the quality journey is complete by their efficient implementation by a human brain. Machine has still not become so advance to replace humans from taking on the spot decision and implement the instant changes. It’s the front line that determines the best course of action and reinforces the culture of improvements. A team and the workforce are the core element of Six Sigma Belt System.
Read About: Six Sigma Green Belt Course in Noida
The Importance of Green Belts in Deploying Six Sigma Many companies still ask the question – is it a wise idea to appoint a Green Belt?
Sky is the limit – If that be the motto of your organization then you need to think twice before you appoint an employee to deploy Six Sigma. You need to question yourself – Do I really want to grab all mentioned benefits in one bouquet – strategic benefit, customer benefit, financial benefit, etc
A skilled Green Belt professional helps in bridging the gap between theory and practical application of Six Sigma. The main role of Green Belts is collection and analysis of data.
Any project or department cannot be run without a manager. Six sigma Green Belts, appointed as project manager or quality manager, works an anchor to a project. They lead the projects team; churn out more and more positive and efficient ways to complete a project. They then forward the data to leader for further decision. Such decisions, when finalized, are handed to Green Belts as a team leader to thrive for the decided goal.
In deploying Six Sigma one needs to have the required technical edge of knowledge, which can only be expected from a person with full acumen of the subject matter .i.e. a Certified Six Sigma Green Belt. A progressive organization does not need to be reminded that this cannot be expected from any normal team leader.
Green Belts help deploy and translate the practical usefulness of Six Sigma in working environment. Green Belts are the driving force of Six Sigma in team structuring and project execution.
Green belts have the opportunity and authority to directly interact with business leaders and senior management to understand their goals of outcome from a project. Thus Green Belts proves to be the best sources to deploy Six Sigma in a project as they can implement improvements within each process at ground level.
Green belts have all that necessary skill sets to deploy Six Sigma. They form the link between senior management and the ground employees to transmit the quality improvement mission in an organization. Green Belts as deployment leaders bring in the Six Sigma culture in an organization and nurture’s it to bring out the best from the team.
Read About: Six Sigma Green Belt Course in Gurgaon
The Effectiveness of Online Six Sigma Training in the Streaming World Streaming in movies, browsing videos, navigating to restaurants, tracking our fitness goal on smart phones are some of the revolutionary examples of the advancing technology
Continues development and innovation in the digital world today has not left the education world untouched. Today’s technology has made the training and development revolutionized to the level that learners are allowed to become self-driven. Availability of knowledge is in abundance.
Online training system turned the wheel of training and education from a subject centric to people centric.
Online training and digital training address many agendas like reduced cost both for trainer as well as trainee, ease of time, no location boundaries, availability to all and many more. Classroom education system is only a mental block now and therefore only one-tenth on Indian population makes use of online training as compared to one-third in US.
Digital learning as of now is largely catering to skill development of white-collar, blue-collar, experienced professional, workforces seeking for promotion and many more.
This fast moving approach is making professionals achieve their personal goals of career shift with assured acceptance in market. At times it becomes difficult to peruse the classroom training course due to busy work schedule. So online Six Sigma training proves best option for a working professional.
Six Sigma Online training has multiple benefits –
There is uniformity in training
It is flexible and self-paced learning
Training material are accessible 24 * 7
Training can tailor-made as per the trainee
It provides real-time testing and feedback
Physical classroom expenses are reduced
No extra expenses of fancy training tools.
Six Sigma is a certification course and degree or diploma course. It does not require following any mandate on duration of completion of course. It can be taken up by a person at time of the year. All it requires is to complete the number of sessions and number of hours of training and appear for the certification examination.
Six Sigma online training is best conducted by online instructor led training sessions. Corporate may customize their program as per organization’s requirement. They may also opt for continuous or step wise or topic wise.
Online courses well designed as per the desired career goals.
Check Out- Six Sigma Green Belt Course in Mumbai
Careers that Benefit from Six Sigma Training Why should we recruit you for our organization?? The most common and testing question asked to an applicant at any job interview for any level.
Educational detail showings Six Sigma Certification for applicants are the most sought after candidate for an organization now a day. The world is shifting its gear towards advancement to become less mechanical and more electrical. So why should you stay behind. The early you catch the train more ahead will you be in your career.
Six Sigma training and certification leverages one’s career as deployment leaders and project leaders in various department who bring about remarkable change in the organization and in one career growth as well.
Following are the prominent roles which is beneficial after Six Sigma Certification and Training: —
Project Team Leader Quality Assurance Manager Business Process Manager Business Analyst Project or Program Manager Senior Manager With Six Sigma Certification, as part of your profile, ascertains your commitment towards improvement. This is a proof of your understanding about business and analytical knowledge.
Six Sigma Certification gives an edge to your qualification. It gives a better growth prospects in terms of career as well as pay package. A Six Sigma Certification reflects that you have the mandatory quantitative skills.
When a job hunter filters out the candidate the first point he notes is your qualification or certification mentioned in your resume. Any resume which calls out loud with number of certifications are first to be shortlisted and filtered to any recruiter.
Six Sigma training and certification endorses you as an employee with best skill set.
To provide a brief idea as to what field of work is most benefited with certification, here is a list of job role in different industries.
Quality process analyst Quality improvement associates Quality compliance analyst Quality auditor Quality inspector Operations manager Workforce management specialist Payroll specialist Lean specialist Supply chain manager Process design manager IT business analyst Finance management and development Six Sigma system is now being applied to various sectors and industries – Health Care, Information Technology, Textile Industry, Telecom Industry, Service Industry, and many more.
Also the to guide you the package difference between a Six Sigma certified and a non certified employee is remarkably huge both in India as well as in other countries around the globe.
A Six Sigma trained and certified can be paid as high as 30 lakhs annually. As per survey conducted by indeed.com, they are the highest paid professional and salary of Six Sigma profession may be as high as $70,000 per annum.
As per current research six sigma green belt salary in the United States is approximately $97,919 per annum . Average salaries in other countries are as follows:
India: ₹ 10,12,781 per annum
Australia: Ranges from approximately $93,762 to $133,742 per annum
Canada: Ranges from approximately CA$62,475 to $83,701 per annum
United Kingdom: Ranges from approximately £27,362 to £40,669 per annum
Variances of salary as per the job role are as below:
Quality manager: $90,272 per annum
Process engineer: $86,925 per annum
Quality control manager: $76,129 per annum
Business process analyst: $69,700 per annum
Quality specialist: $54,688 per annum
Process technician: $41,580 per annum
Read About: Six Sigma Green Belt Course In Chennai
Companies Paying for Six Sigma Training “Untrained employees take up six times longer to perform the same task as trained employee”
In any organization, Human Resource department takes the final decision for whether the company will provide for the expenses of Six Sigma training and certification to employees. But the actual decision is taken basis the opportunity cost calculation done by the finance department. The main aim of any organization to enrich their human resources is profit maximization through increased productivity and efficiency.
Six Sigma trained and certified employees help solve the business problems efficiently and gain competitive advantage.
“When people are financially invested, they want a return. When people are emotionally invested, they want to contribute” – Simon Sinek
Investing in your people is the best investment an organization can make. Investing in people will enhance the value of human capital, improves employee acquisition and employee morale. The biggest concern of an organization is employee retention. So before finalizing such offer, a company must ideally prepare a legal agreement.
Trainings funded by employers may turn out to be a costly for an organization. In long run the investment in training an existing employee is always less than as compare to the cost of training a new recruit.
Company first needs to decide the number of Six Sigma experts they want on board with different levels of Six Sigma certification. Do they need it for full time or pat-time? How many projects need such experts? There are various other aspects that need to be taken under consideration.
Company may consider an online and in-house training to give an overview or to keep employee updated for Six Sigma regulation and changes in process. Six Sigma Certification is a win-win situation for both the organization as well as the employee.
Also an employee must convince its employer that he is worth being recommended for the Six Sigma training and also employee must have an excellent past performance record and to prove his dedication for the organization.
Both the company and its employee on first hand needs to convince themselves that the Green Belt and Black Belt training is beneficial for them. Before investing in training an employee for Six Sigma Green Belt and Six Sigma Black belt will benefit them and for the growth of the company
In my opinion, most employees would stick to the organization and environment which encourage and invest in their personal growth. Thus an organization should always be taking it as a long term strategy to impart Six Sigma Certification to its employee.
Profile of a Six Sigma Green Belt Green Belts professionals have their main focus is on improving process quality. They apply their knowledge of the six sigma methodologies to real life situations. To be certified as a green belt, individual needs to go through specific training that will help can be applied to the projects.
Six Sigma certification is for those individuals who are keen in continuous improvement and waste reduction . Green belt professionals help organizations in controlling costs, improve outputs and contribute to better results. Green belt professionals have a in depth knowledge of the overall process and concepts. Their main responsibilities are;
Work under the supervisionof a Six Sigma Black Belt
Analyze and resolve problems
Six Sigma project participation rather than direct leadership.
Coordination with the project data collection process team
Team facilitation and head improvement team
Development of SIPOC(Supplier, Input, Process and Output)
Six Sigma Master Black Belt Profile Six Sigma Black Belt professionals are change agents, and they lead within an organization. They are project team leaders responsible for implementing process improvement projects (DMAIC [Define, Measure, Analyze, Improve, Control] within their organizations.
They have deep knowledge for using six sigma methodologies and tools. They are experts in increasing customer satisfaction levels and business productivity. Black Belts mentor green belt professionals and receive mentoring from Master Black Belts.
Read About: Six Sigma Green Belt Course in Hyderabad
What does it take to be a Six Sigma Black Belt? The basic skill sets required to become a Six Sigma Black Belt are : –
Good at adopting and accelerating change
Have good communication skills
Good at delegation because micromanagement does not always work
Good negotiator helps them to bargain with clients and lower staff as well.
A good coach and trainer.
Six Sigma Black Belt is more of leadership and mentorship profile. They work alongside the deployment manager to translate long term and high level business goals into achievements. Their main role is to roll out six sigma strategies and to share best practices of six sigma.
Minimum of two to three completed projects and a minimum of three years of work experience in the area of Six Sigma is the pre-requisite of becoming a Six Sigma Black Belt.
Besides work experience there are certain more inner qualities that a person seeking to become Six Sigma Black Belt needs to possess i.e. innovative thinking, strong understanding of data and metric to derive projects, must have guided one-on one to Green Belts to process improvement in desired time and above all they should passionate about grabbing the opportunity to climb up the ladder of leadership.
To become a Six Sigma Black Belt it is a must that the candidate has completed the Six Sigma Green Belt certification course. They need to have sharp mind to design experiments, infer statistical theories and capability to process a design consistently to achieve specifications.
Chapter 3 : Certifications Six Sigma methodology means 3.4 defects for every one million opportunities. The objective of six sigma is continuous process improvement and produce stable and predictable results. Six Sigma uses tools and techniques to define and evaluate each step of a process or project. It provides methods to improve efficiencies, quality of the process and increase the bottom-line profit.
Six Sigma helps to uplift the performance of manufacturing processes. Six Sigma has a huge potential in improvising buyer satisfaction levels, generating repetitive customers, improving merchandiser performance, improving processes in purchase and inspection, packing and shipping to reduce rejections at later stages. Further, it helps in reducing the business risks.
Features of Six Sigma
The features of Six Sigma are as follows:
Customer oriented: Six sigma is customer oriented, work towards the requirements of the customer.Statistical quality control: Six sigma is derived from the Greek Letter Sigma which is used for standard deviation in statistics. Standard deviation measures variance, which is an essential tool for measuring non-conformance.Methodology based: Six Sigma is based on systematic approach of application in DMAIC and DMADV, used to improve the quality of process.Scientific based approach: Six sigma uses techniques (statistical tools, DMAIC/DMADV methodologies) which are scientific based.Teamwork towards quality improvement: Six Sigma requires team efforts to control and improve quality of production.
Read About: Six Sigma Green Belt Course in Kolkata
Six Sigma Certification Six Sigma uses tools and techniques to define and evaluate each step of a process or project. It provides methods to improve efficiencies, quality of the process and increase the bottom-line profit. There are many Institutions and colleges offering Online as well as classroom tutorials of Six Sigma certification. Person needs to consider various parameters for selecting an institute like
Brand Value of the institute
Accreditation and Recognition
Fee Structure
Duration
Course structure
Post training Support
Reviews
Best Institutes for Six Sigma Certification in India There are many institutes in India providing Six Sigma Certification. In article, tried to list down best institutes from where you can do Six Sigma Certification in India.
American Society for Quality (ASQ)
ASQ offers off-the-shelf and customized education with proficient quality practitioners from across a range of industries and experiences and courses designed with every learning style in mind. ASQ’s training is created by instructional designers/developers and industry experts; then it’s peer-reviewed to achieve the highest level of accuracy and relevance. Courses are instructed by industry experts with great industry and teaching practice. No matter where your business is in the world, ASQ can deliver training solutions right to your location
ASQ India offers;
Six Sigma Green Belt (SSGB) (Duration: 8 Days)
Six Sigma Black Belt (SSBB) (Duration: 15 Days)
Weekend (Sat-Sun) classes. Weekend classroom training is conducted in Delhi, Chennai, Bangalore, Mumbai & Pune. There is option for remote learning from any part of the country through web based delivery (WebEx)
ASQ South Asia and IIT Kharagpur have jointly developed a unique on-campus residential offering to build capability in LEAN and Six Sigma (Green & Black belt) to be held in Kharagpur.
Indian Statistical Institute (ISI)
It’s a government institution. Indian Statistical Institute (ISI) is an academic institute of national significance as recognized by a 1959 act of the Indian Parliament. It offers training programs; which are certified by the Institute itself. There are three courses Green Belt, Black belt, Masters Black belt.
Benchmark Six Sigma happens to be the biggest provider of LEAN Six Sigma programs in different parts of India since 2001. Benchmark has executed 500+ LEAN Six Sigma Green Belt Programs, hundreds of Black Belt programs, scores of unique Business Excellence competencies; and fourteen Master Black Belt Programs. You can find their name on the profiles of thousands of Leaders in the corporate world. Benchmark manages one of the largest learning networks in this domain.
Henry Harvin is a certified institute that offers training and consulting for professional courses globally. They provide only training courses and not certification courses. Henry Harvin provides result oriented training and also teach how to get accurate results.
AIG is a premier training organization engaged in providing Six Sigma and other quality related training. It is recognized worldwide but they provide only training i.e. only participation certification.
Company Name Henry Harvin Education ASQ Benchmark AIG ISI Training Fees 12500/- 25000/- plus taxes 23324/-plus taxes 12800/- plus taxes 8500/- plus taxes Examination Fees Included in Training Fees $400 Included in Training Fees NA NA Duration 4 Days. 32 Hours 9 Days 4 Days 1.5 Months(30-35 hours) 3 Days
Comparison of Best Institutes for Six Sigma Certification Many organization’s including above are providing six sigma training due to covid-19. Further, various online platforms can be explored like udemy, simplilearn, coursera, six sigma online etc. for learning about six sigma.
How Six Sigma Certification Can Benefit Employees and Companies ? Six Sigma methodologies help to give a push to your career. Individuals’ having six sigma certification in resume gives an impression that they are committed for improving business and work output. Six sigma certification can benefit employees as well as organizations.
Benefits of Six Sigma Certification for employees Help you to eliminate risk, errors and defects : Six Sigma certification enables an individual to become significant to an organization as you can identify and eliminate risk, errors and defects. Help in improving business processes and quality : Six Sigma Certification course helps you to analyze manufacturing and business processes and take steps for their improvement. Further, you will also be able to review the current practices and understand the quality performance of those practices.Become asset for the industry : Six Sigma methodologies can be applied in various sectors like IT, HR, electronics, telecom, banking and financial services, marketing, and many more areas. Individuals with Six Sigma certification have an ability to analyze business processes, improve quality, eliminate defects and errors reduce costs and increase profits. Individuals with so much of skill sets make them asset for an organization. Compliance with standards: Every organization demands high-quality standards and services. Therefore, various organizations apply six sigma standards when evaluating products or accounts. People with six sigma certification can assist their organizations’, complying with international standards. Management positions : Professionals with six sigma certifications can attain managerial positions in their various organizations.Hike in Salary : Gain Experience : Six sigma certification professional attains hands-on in industry projects and the implementation of theoretical principles to real-life situationsHow Six Sigma Certification Reduces Company Costs When stakeholders find ways to reduce the cost, they frequently look at the largest cost centers. With Six Sigma, an organization can systematically measure the processes and analyze to produce real and sustainable results. Six sigma helps in inventory control, eliminating waste, improving quality and efficiency in all areas of operations. Therefore, six sigma helps in reducing costs and which leads for customer satisfaction.
Six Sigma’s methodologies help in reducing the defects from various processes. In turn, it reduces the cost of processes. Beyond defects, every company suffers losses due to cost of poor quality (COPQ). Some of the costs associated with poor quality include:
Scrap
Loss of customer loyalty
Lost sales
Higher risk
Increased administrative costs
Returns and allowances
Lower employee morale
Warranty repairs and replacement
Service calls
15 Important Six Sigma Job Interview Questions 1)What do you mean by quality in business terms?
Quality is doing the right things right. It may be uniquely defined by each individual but to deliver a product or service that is reliable, and that performs its intended function is said to be a quality product.
Quality is a degree to which something meets or exceeds the expectations of its consumers.
Quality is also an act of excellence that is consistent.
It is an assurance to the consumer about the satisfaction he derives every time he consumes the product service. It can be opening the battery cell cover and fitting the battery in a gadget and being confident of its life span, consuming Mcdonald burger in Connaught place Delhi or Trafalgar Square London or Madison Square Newyork.,or ordering Apple products online. It is AHA! Experience of the consumer or end-user while consuming the product/service of an organization.
2)What do you mean by the quality of products/services?
A quality of a product or service refers to the perception of the degree to which the product or service meets the customer’s expectations. Thereafter it is the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.
3)What are the types of quality?
Quality can be of various kinds. It depends on the customer/consumer what he is trying to consume and satisfy his needs.
It could be:
Product Quality Service Quality. Services involve intangible elements of quality such as environments, customer service, and customer experience. Experience Quality. IT Quality . Data Quality. Information Quality.
4)What are the methods of quality control?
The most popular or conventional methods or tools of Quality Control are
-Inspection: Inspection, is the common method used for quality control purposes.
-Statistical Quality Control: This is an advanced method primarily used to control the quality of a product.
5) What are the most applied methods of quality control or rather tools used by business organizations?
There are seven primary quality control tools which include:
Checklists.
Fishbone diagram
Control chart.
Stratification.
Pareto chart.
Histogram.
Scatter Diagram
6)Can you describe Checklists?
Checklists require you to check off a list of items that are imperative to manufacture and sell your product.
7) Can you describe the Fishbone diagram?
The fishbone diagram also called Ishikawa diagram is a cause-and-effect diagram that helps managers to track down the reasons for imperfections, variations, defects, or failures. This diagram looks just like a fish’s skeleton. It has the problem at its head and the causes for the problem feeding into the spine. This visual helps in determining what causes a specific problem.
8) Can you describe the Control chart?
The control chart is defined as a graph that is used to study how a process changes over time. Data is plotted in time order. It has a central line for the average, an upper line is the upper control limit, and a lower line is the lower control limit. This helps one to see how processes historically change using controls.
The chart helps you find and correct problems as they happen, predict the range of outcomes, and analyze variations.
9) Can you describe Stratification?
Stratification is defined as the act of sorting data, people, and objects into distinct groups or layers. It is a technique used in combination with other data analysis tools. When data from a variety of sources or categories have been lumped together, the meaning of the data can be difficult to see.
10) What do you mean by Lean Management?
Lean management is defined as an approach to manage an organization that works for continuous improvement, a long-term approach to work that systematically seeks to achieve small, incremental changes in processes in order to improve efficiency and quality.
11) What is the difference between Six Sigma and Lean Management?
Lean manufacturing is a systematic way of eliminating waste and creating flow in the production process, while Six Sigma is a set of techniques that strive to greatly reduce the rate of defects.
Basically Six Sigma and Lean Management have the same goal. They both are applied to eliminate waste and create the most efficient system. However, they both have different routes to achieve their goals. The main difference between Lean Management and Six Sigma is that they identify the root cause of waste differently.
12)What is Six Sigma?
Six Sigma is a statistical term that measures how far a given process ( to develop and deliver the product/services) deviates from perfection in bringing the ultimate joy to the customer.
13) Can you give some high profile six sigma examples? How did it make a difference in their organization?
General Electric: GE has had issues with product quality and overall service. It employed Six Sigma on a trial basis, and streamlined its product assurance process, resulting in increased revenue.
Wipro: The leader in the software development industry, consumer goods production had lacked in customer service. Its defects were soon neutralized with the help of Six Sigma implementation.
Microsoft: The secret behind their software and products/ services is Six sigma. It sharpened their outstanding service record and product line with Six Sigma to become a poster child for Six Sigma implementation.
Motorola: one of the first large companies to use Six Sigma, on a trial basis to streamline product quality and services to increase revenues. The results are obvious. It has improved the overall performance of the company making everyone, from the stakeholders to the consumers happy.
14) What do you mean by DMAIC? Kindly elaborate.
DMAIC is an acronym for five phases: Define, Measure, Analyze, Improve, and Control.
D stands for Define.(Define project boundaries the stop and start of the process)
M stands for measure (Measure the performance of the Core Business Process involved.)
A Stands for Analyse (Analyze the data collected and process map to determine root causes of defects and opportunities for improvement.
I stand for Improvement (Identify gaps between current performance and goal performance)
C stands for Control.(Control the improvements to keep the process on the new course.)
15)What does DMADV stand for in Six Sigma?
DMADV is an abbreviation for;
Define,
Measure
Analyze,
Develop,
Verify.
– Contributed by Henry Harvin Authors – Bhupinder Kaur, Punam Sharma, Sameeha Iyer, Vijay Macwan
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