Top 8 Most-asked Salesforce Interview Questions & Answers for 2024

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Are you planning on cracking that Salesforce interview this time? Or are you a fresher, excitedly looking to establish a career in Salesforce? Whether you’re fresher or experienced, attending a Salesforce interview and cracking it like a pro requires smart preparations. Indeed, you can byheart all the Salesforce interview questions and answers you can find, but will it get you the desired result? Read on to find out!

Believe it or not, quality over quantity matters while you prepare for an interview. In fact, when you over-prepare for an interview by studying anything and everything, the chances of feeling overwhelmed and gagged in front of the interviewer are quite high. On the contrary, if you get ready for the interview with the right set of Salesforce interview questions and answers, you will be clear about what you know. Obviously, this will help you face the interviewers with oozing confidence. To help you ace that interview, we have compiled the most frequently asked questions and answers in Salesforce interviews.

1. What exactly is Salesforce?

Obviously, this is one of the most basic Salesforce interview questions you can blindly expect when you prepare for an interview in Salesforce. Without a doubt, stating the correct answer in a crisp and accurate way will ultimately help you leave a good first impression on the interviewers.

Ans: Essentially, Salesforce is a cloud-based CRM (Customer Relationship Management) platform that provides varied software services for businesses to manage customers, services, sales operations, marketing, etc.

2. What are the major features of Salesforce?

Clearly, a perfect way to answer this question is to give out the features in the form of bullet points. This is a common question among Salesforce interview questions. Since the word ‘major’ is in the query, feel free to omit the features that are trivial or come under the category of any main feature. If possible, hold yourself from delivering a comprehensive definition of each feature unless you’re asked by the interviewer.

Ans: The major features of Salesforce include Contact management, Opportunity management, Lead management, Sales data accessibility, Sales performance management, Workflow and approvals, Mobile applications, Sales collaboration and Salesforce forecasting.

3. What is an Object in Salesforce? Briefly explain the various types of Objects with examples.

Although this is just another basic question in the Salesforce context, the way you provide an explanation might help interviewers assess your communication abilities. Not only should the answer be accurate, but it should also be convincing to the interview board.

Ans: In the Salesforce context, an object refers to a database table, which stores data of a typical organization. Essentially, the objects are of two types: Standard Object and Custom Object. Firstly, a standard object is the object that comes with the salesforce. For example, the contacts, accounts, leads, products, etc. will come under this category. However, a custom object refers to an object that you can customize according to the interests and specifications of a given organization. For instance, page layouts and custom fields are custom objects.

4. Can you briefly explain Apps in Salesforce along with their types?

Obviously, it is easy to see that the question demands a straightforward answer. In other words, a simple definition of the Apps in Salesforce and its two types are enough. Clearly, this is one such question you should not miss out on and carefully study the definitions of while exploring Salesforce interview questions.

Ans: In simple words, an App in Salesforce is nothing but a unit that contains a collection of items called tabs that hold varied information that works together to execute a particular function. Essentially, Apps are of two types: Console App and Custom App. Specifically, a Console app is rare because it serves the sole purpose of solving client issues in businesses based on client services. On the contrary, a Custom App is ideal for any business since it allows business people to build apps that suit their business requirements and organizational goals.

5. Do you know what a dashboard in Salesforce is?

Another easy-to-answer question to pay attention to while self-answering Salesforce interview questions.

Ans: A Salesforce dashboard displays data from the Salesforce reports in the form of graphical illustrations such as charts and tables. In fact, this visual representation helps you to understand the data better and make decisions accordingly.

6. What is called a Subsidiary in Salesforce? Give examples.

To state the truth, this question can be a little confusing since one can naturally assume a subsidiary to be a secondary or subordinate entity to a main firm. Nevertheless, in Salesforce, a subsidiary is defined in a different way. While you’re at it, make sure you mark this question as one of the frequently-asking Salesforce interview questions.

Ans: A subsidiary or a wholly-owned subsidiary in Salesforce refers to a corporation whose complete ownership is under a different company. In other words, a subsidiary may come under a main firm, but it functions independently.

Examples:

Pardot
Heroku
Tableau
Mulesoft
Slack
Vlocity
Certinia
Evergage
Mobify

7. What is an Audit Trail in Salesforce? Detail its importance.

Most of the time, the questions with the simplest answers are the most challenging ones. Obviously, you may have come across this one among the other Salesforce interview questions several times. Clearly, it shows how frequently the interviewees face this particular question and attempt to answer well to impress the Salesforce interviewers.

Ans: Indeed, an Audit trail is a collection of records of the changes or modifications done to an organization. For instance, an audit trail may include records of changes in administration, security, management and many more. Unquestionably, these logs of activity in an organization are crucial for the verification and tracking of details, especially transactional details in finance.

8. What are the major reasons for the occurrence of data loss in Salesforce?

Needless to say, this question among the Salesforce interview questions carries immense significance. Here, the interviewer wants to know your awareness regarding one of the top risky factors in Salesforce. As you know, Salesforce data loss is quite concerning for any business despite its size. Hence, it is important that you answer this particular Salesforce interview question precisely but in detail.

Cyberattacks

Since we are in the middle of the transformation brought about by digitalization, Cyberattacks are becoming one of the major reasons for Salesforce data loss. Industries, especially health and finance, are prone to cyber-attacks where hackers steal sensitive data from your system to threaten, get ransom or for other malicious motives.

Manual Errors

Though automation has become a common concept, it hasn’t completely replaced manual participation in handling Salesforce. Hence, possibilities such as deleting important data by accident, or improper data handling can lead to much-dreaded data loss. When it comes to metadata, if you fail to properly manage, you might have to face issues such as missing data, data leakage and downtime.

Technical Failures

After all, we all rely on computer systems and servers to store and handle our data. In fact, these systems are nothing but machines from which we can anticipate various technical faults. Clearly, these faults range anywhere from hardware failures to corrupted software. As a result, it is possible that your data can get lost due to the above-mentioned failures.

Salesforce Certification Course at Henry Harvin

If you aspire to seek a career in Salesforce, we suggest you get the best start at Henry Harvin. Indeed, this institution has a specific program to offer, the Salesforce Certification-Administrator & App Builder Course, which is purely created by Salesforce professionals. Unquestionably, this 36-hour course will help you master the applications and business processes in Salesforce with ease.

Similar courses at Henry Harvin

Scope of a career in Salesforce

As long as businesses thrive, so will corporate jobs. Without a doubt, pursuing a career in Salesforce has a bright future since it will expose you to corporate employment opportunities that don’t require you to be tech-savvy. Also, the salesforce applications are quite easy to master once you put the effort into comprehending them. Indeed, you can specialise in customer relationship management, which is thriving with the help of advancing technology nowadays. In short, preparing for an interview with these most-asked Salesforce interview questions will ensure you have a bright start in this career path.

Conclusion

Even though hard work is appreciable, smart work is what the contemporary world needs. We hope these well-curated Salesforce interview questions with answers have given you an insight into what you can expect at the interview and the proper way to answer interview questions. In addition, you must also check out the Salesforce training program at Henry Harvin, which will immensely help you to get that edge that you are looking for in your Salesforce career.

FAQs

1. What is Salesforce?

Salesforce is a CRM service provider that helps organizations in managing their businesses and customer relations efficiently.

2. What is the qualification required for Salesforce?

Candidates with a BCA, MCA, BBA or MBA degree are ideal for the Salesforce industry.

3. What is the payscale for Salesforce employees?

The average payscale for Salesforce professionals varies from ₹ 2.5 Lakhs to ₹ 10.5 Lakhs.

4. Which Salesforce position is suitable for freshers?

Even though there are several roles like admin, architect or developer that a fresher can try. However, the admin role is more suitable since it requires a general or basic idea of the Salesforce activities.