Top 10 Chatbot Development Companies in India 2024

Business owners are slowly waking up to the idea of chatbots. They are playing an important role in the digital world. The rise of these virtual assistants has helped companies to reduce costs and improve the customer experience at the same time. Chatbot technology is being widely adopted by many industries for various applications, including marketing, sales, education, entertainment etc.

The article talks about the Top 10 Chatbot Development Companies in India 2022 that can help you with your chatbot needs!

1 – YugasaBot

Yugasa Bot provides cutting-edge features that are one-of-a-kind and help you achieve your business objectives with ease. No coding knowledge is required to manage Yugasa Bot’s intelligence. The section can be accessed by multiple admins both on the web and through the mobile app. You can create your own chatbot for your website. It’s as simple as copying and pasting your company’s intro into the ‘Bot Training’ box. YugasaBot settings allow you to customise the colour scheme of your chatbot window to match your brand. Before going live with the chatbot, make sure it works. All of the data about your chatbot’s performance is collected in one place. Know where your visitors are coming from and how they got there.

Key features:

• Natural Language Understanding for human-like conversation
• Reinforcement learning and ongoing optimization
• Sentiment analysis for contextual next best action
• Back-end systems integrations (CRM, OMS, etc.) for meaningful and personalized resolutions
• Human escalation via agent desk integration
• Knowledge-base integration
• Omni-channel (email, chat, voice, social)
• Analytics and real-time reporting
• Multi-lingual
• Dedicated customer success team

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2 – Haptik

Accelerate your AI journey with an all-in-one platform that includes built-in domain-specific natural language models, ready-to-deploy Smart Skills, and scalable integrations. Create intelligent virtual assistants (IVAs) with our drag-and-drop conversation studio, then hand off to smart agent chat for more complex questions. You can also track how users interact with your IVA in real-time. Within Haptik’s ecosystem of partners, integrations are available out of the box for messaging channels, live chat tools, and CRM systems.

Key features:

•     Multi-channel (chat, email, and SMS customer service)
• Alerts / Escalation
• Automated Routing
• Knowledge Base Management
• Reporting/Analytics
• Workflow Configuration

3 – Verloop

Our AI reasoner can understand customer questions and intents in multiple languages, ask follow-up questions, and provide the correct response in natural language 90% of the time. Our conversational services let you integrate with your existing tools/CRMs to give customers a more personalised experience. To create a single customer profile, combine data from various sources.

Key features:

• WordPress Customization with One-Click Installation
• Greetings made to order
• All incoming messages go into a single inbox.
• Your Facebook Business Page will be integrated.
• Compatible with all WordPress versions

4 – Infobip

Build, test, and deploy artificial intelligence and keyword-based chatbots with the Infobip chatbot building platform. By deploying chatbots, you can lower your customer support operational costs while also increasing customer satisfaction by providing support 24 hours a day, seven days a week. Our platform makes use of an NLP (Natural Language Processing) engine that allows chatbots to understand the intent of customers and provide a fully conversational experience. Additionally, our solution integrates with Conversations, an Infobip cloud contact centre, whenever a conversation needs to be escalated to a live agent.

Key features:

• Auto-Responder
• Meeting Scheduler
• Auto-Responder

5 – Yellow.ai

We created yellow.ai with the goal of automating the entire customer experience by combining the best of artificial intelligence and human intelligence to provide real-time resolution and on-demand fulfilment. In a nutshell, we exist to make every enterprise’s business-to-consumer interactions more intuitive, personal, and real-time.

Key features:

•       Basic analytics and reporting
•       To create a bot, use a drag-and-drop interface.
•       Shopify, Google Sheets, MailChimp, HubSpot, ConvertKit, and Zapier all have integrations.
•       There is no need for coding.
•       Setup is simple and takes only a few minutes.

6 – Wati

Our APIs can be used to send shipping updates, delivery reminders, payment reminders, and other notifications to WhatsApp. Engage your customers on their preferred app and offer multi-agent customer service on WhatsApp. In less than 10 minutes, you can create and integrate an intelligent chatbot on your WhatsApp Business account.

Key features:

●        Official WhatsApp Business API is available.

●        Using WhatsApp Chatbot Broadcast Template Messages, automate sales and support.

●        Dashboard, APIs, and Integrations built-in 

7 – Smatbot

With their world-class testing framework DialogScore, you can make your chatbot as dependable as possible. Thousands of tried-and-true test cases will be used to assess chatbot performance across multiple dimensions. The flaws in the bot’s semantics understanding will be identified by their own automated testing suite. The dimensional scoring and recommendations are then included in a report.

Key features:

•       Live agent handover
•   Use Case Discovery
•   Conversation Design
•   Chatbot Development
•   Testing & Training
•   Production-Ready Deployment

8 – Daffodil

As a dedicated chatbot development company, Daffodil assists brands in automating customer interactions with intelligent and scalable chatbots. This company has gained a reputation as one of the best chatbot development companies because of their excellent customer service. This customer intelligence platform uses mobile advertising to engage users.

Key features:

•       Chatbot Development
•       Chatbot Testing
•       Microsoft Bot Development
•       Facebook Bot Development

9 – Hidden Brains

Hiddenbrains is a reputable chatbot development company with extensive industry experience. This company provides chatbots that use a variety of technologies, including machine learning, natural language processing, and artificial intelligence. Their trustworthy company has a dedicated chatbot developer team that creates interactive chatbots and automated customer support.

Key features:

•       Microsoft Chatbot
•       IBM Watson
•       Dialog Flow
•       Facebook Bot
•       Chatfuel
•       Amazon Lex

10 – Templar

As a reputable Chatbot development company, Templar creates bots that are completely tailored to your company’s needs. This company develops chatbots with the most up-to-date technologies, which increase engagement and provide customer satisfaction.

Key features:

•       FAQ Chatbots
•       Transactional Chatbots
•       Social media Chatbots
•       Conversational Chatbots

Chatbots are becoming more popular, with companies like Microsoft and Facebook announcing their chatbot releases. If you’re looking for a company to create your own chatbot or develop an existing one, this list should help find the top 10 chatbot development companies in India. To learn more about how these businesses can help grow your business, click on any of the links provided above!