Top 10+ SAP CRM Courses Online in 2024 [Updated]

Do you want to get inside the minds of your customers and know exactly what they think, feel and want?

Do you want to engage them with hyper-personalised experiences so that they keep coming back for more?

Do you want your company to run its business profitably and grow sustainably?

Do you want to sell more effectively and create your own brand presence?

If your answer to all the above-mentioned questions is a resounding YES, then SAP CRM is your go-to solution.

SAP is directly linked with CRM or Customer Relationship Management. SAP solutions create a centralized system for businesses that enables every department to access and share data which not only help companies understand but also anticipate the needs of their customers better, thereby improving the customer engagement, action and revenue. 

SAP Customer relationship management (CRM) comprises of the processes a company uses, to track and organize its contacts with its current and prospective customers. CRM software is used to bolster these procedures; information about customers, their interactions can be entered, stored and accessed by employees in different company departments, thereby improving the efficacy of the organization.

CRM can also be used to improve services given to customers, and to use customer contact information for targeted marketing. So in today’s business world, where nearly 77% of the transaction revenue goes through an SAP system and customer satisfaction is the ultimate key, you need to equip yourself with just the right knowledge of SAP CRM to power your portfolio.

The Top 10 SAP CRM online courses

1. Kodak Consulting

Kodak Consulting is a Certified Technology Consulting Company with expertise in SAP software solutions & enterprise application services. It operates across geographies, industry verticals, functional domains, and technical landscapes.  

Kodak Consulting has corporate offices in Hyderabad and San Francisco. It specializes in providing enterprise application services focused on-

– SAP Business Suite S/4HANA
– SAP Cloud Platform
– Successfactors
– C/4HANA with Hybris C4C
– BW/4HANA Cloud Analytics
– SAP Multi-Channel Foundation etc

 Kodak Consulting has its presence in SAP S/4HANA Implementations, Support, Conversion & Cloud Based Services.

With “Customer-first approach” Kodak consulting team helps companies buy, build, implement, service, support, and run SAP solutions to fit their unique needs.

The key area of expertise-

Automotive and Auto Components Manufacturing
– Industrial Machinery and Equipment Manufacturing
– Pharma and Chemical Industries
– Agro Food Products Processing Industries
– Utilities Industry
– Infrastructure and Project-based industries

2. Henry Harvin ERP Academy

The Henry Harvin ERP Academy stands poised among the top 10 SAP CRM online course providers in India and the world over. The course equips the candidates with in-depth knowledge of the SAP CRM tools and their application in various businesses. The course spans over 44 Hours of Live Online Interactive Classroom Sessions with experienced trainers.

The learners develop a thorough understanding of the following concepts:

• CRM concepts
• Organisational models
• Territory management
• Product types and Hierarchies
• Activity management and Partner processing
• Sales Order customization
• Data Flow
• Marketing and Lead Management 

The SAP CRM online course is best suited for CRM Executives,Relationship Managers or even freshers looking to build a career in CRM. Henry Harvin provides its learners a unique opportunity to learn hands-on by undertaking projects in Organizational Model, Territory Management, Product Master and more. Additionally, it also offers Internship Assistance to gain practical experience in the field.

Benefits of the course: The learners get an SAP CRM Certification Training from Henry Harvin®, which is recognised by the Govt of India. After the completion of course, one also gets the added advantage of 100% Placement Guarantee Support for 1-Year. The learners, moreover, get access to a rich and abundant LMS which contains all the learning material including recorded video sessions.

The Henry Harvin ERP academy organises regular Bootcamps to consolidate the learning of its students, spread over the next one year of the course. It also conducts Hackathons where participants have free access to #AskHenry Hackathons and Competitions. In addition, students also get a  1-Year Gold Membership of Henry Harvin® ERP Academy for the SAP CRM Training Course which is a big advantage to them.
The academy also delivers handsomely in terms of its job support system. The institute regularly informs its alumni about job openings related to SAP through email. A complementary module on resume writing and soft skills is also included in this SAP CRM course.

Recognitions received by Henry Harvin® Education:

• It has been the Winner of Top Corporate Training Awards, Game-Based Learning Company of the Year, 40 under 40 Business World Award.
• Has acquired Affiliation with the American Association of EFL, Ministry of Corporate Affairs, MSME, UKAF, UKCert, Project Management Institute (PMI), and is also ISO 29990:2010 certified.
• Credible Reviews: it has received more than 1400 Google Reviews, 200+ YouTube Testimonials with 4.5+ Rating. It has been rated on GoAbroad, Trustpilot, GoOverseas & more.

Check Henry Harvin SAP Courses 

SAP FICO Course | SAP MM COURSE | SAP HR Course | SAP Hana Course | SAP ABAP Course | SAP Ariba Training |

Cities in India where Henry Harvin SAP FICO Course is provided:

Delhi, Hyderabad, Mumbai, Gurgaon, Pune, Indore, Online, Bangalore, Kolkata, Chennai

3. Ecorptrainings com

Ecorptrainings & Services (ECT) is a Hyderabad based IT training institute in India.  From the very inception, ECT has a clear focus on providing trainings in latest IT Technologies to serve the IT Industry better. Over the years, it’s courses have gained credibility as it has assisted companies in better business management by carrying out industry-best practices being followed all over the world. Learners can widen their skillset in SAP CRM by undertaking a variety of courses here.

• The SAP CRM (Functional) Course 
• SAP CRM Technical Training course
• Learn SAP CRM 7.0 online
  All these SAP CRM courses are especially designed to meet the present and future requirements of SAP CRM (Functional and Technical) and allow the learners to gain appropriate skills and knowledge required in maintaining better customer relationship. They include advanced topics such as business partners, organizational models, sales and marketing along with Customer Management that enable the learner to become a critical asset for his/her organization. Duration for these courses is 35-40 hrs and they are conducted in a live online instructor-led format.

Fees ranges from 600$ without server access to 700$ with server access.

4  ExitCertified:  

ExitCertified is a subsidiary of Tech Data, which is a leading IT distributor and solutions aggregator from North America. Tech Data helps connect the world with technology and ExitCertified trains the professionals who do so. As an authorized SAP Education Partner, ExitCertified provides comprehensive training online across the entire SAP Software Portfolio using quality SAP Certified Instructors, live SAP labs and certified SAP materials. 

One of the top SAP Customer Relationship Management (CRM) Training Courses provided here is WUS581- Tech Details of SAP CRM Web UI.

As part of this course, professionals can learn how to optimize key SAP CRM processes, efficiently utilize reporting, analytics tools and access performance metrics across all customer data with the certified SAP CRM training.

Fees for the course $3750/-

5. Guru99.com-SAP Online Tutorials:  

The website provides Best SAP online tutorials and materials to learn SAP for free. Here every Sap Tutorial is explained with a simple and clear explanation right from the very basics to advanced concepts in a step by step manner with real-time situations. Their SAP CRM course gives an overview of SAP CRM and its role in strengthening customer relationships. 

 Their CRM training tutorials explain how to configure and implement CRM via screenshots, in turn making learning all the more easy. SAP CRM consists of three sub modules – Marketing, Sales & Services. All these are included and dealt with in detail during these online tutorials.

SAP CRM module is also integrated with other SAP modules like SCM (Supply chain management), PLM (Product life cycle management) and SRM (Supplier relationship management) to give the student a comprehensive learning experience. Tutorials are provided on the given topics:

• Overview of SAP CRM, Sales Cycle, Service and Marketing
• SAP CRM Partner Channel Management and Interaction Centre
• Account Management 
• Organisational Management
• Product Master
• Business Transaction Processing
• SAP CRM Pricing Billing
• Web Ui Configuration Application Enhancement Tools

6. QuickXpert Infotech:

QuickXpert Infotech, Mumbai is a Software Training Institute which imparts quality training in SAP CRM. It offers a variety of courses in Software at an affordable fee. Students get to learn from experienced industry experts with a focus on Hands-On Training through Live Projects and Case Studies. In addition, it has a vibrant Placement team that helps candidates in resume building and better preparation for interviews. This Mumbai-based institute has so far provided 30+ courses to more than 700 companies since its inception in 2014.

The SAP CRM course offered here is based on a completely Customer Centric Module. Learners can develop an in-depth understanding of SAP CRM processes and effectively manage sale and marketing campaigns. Broad topics covered are:

• Architecture, evolution and functionality overview of SAP CRM
• CRM Business Partner Master Data
• CRM Product Master Data
• Business Transaction Customization
• SAP CRM 7.0 Ehp 1 Features 
• Introduction to SAP R/3 and CRM
• Organisation and Territory Management 
• Marketing
• Sales and Sales Process
• Web UI

Fees for the course is affordable and avail only on request.

7. TechVidya Institute:

TechVidya is a reputed job-oriented IT & Software training Institute in Noida located founded in 2010. Over the last 11 years, it has earned a distinct reputation for providing high-quality professionals to the industry. It offers online courses, specializations, global certification and degrees from numerous world-class universities and companies, including Google, IBM, Microsoft, Amazon, Tally and more.

Training provided by Techvidya is designed as per the Industry Requirement with Live Projects. Every subject covered is executed with real-time illustrations. It also renders placement assistance to its students with the help of its dedicated placement cell. Some of its prominent placement partners are Max, Paytm, HDFC, HCL and CapGemini.

SAP CRM course at Techvidya:  the course is generally a 2-3 months long, Live Project-based Online training program depending upon the candidate’s qualification and experience. It is designed in a manner to prepare students for entry and advance level job roles in the field of Accounts & Finance. Training provided here is the true blend of theory and practice ensuring student-teacher engagement throughout the course. Students have free access to SAP Server till the course is completed.  The curriculum entails the following :

• SAP CRM – Architecture Overview
• ASAP Methodology
• SAP CRM Framework Overview
• Business Partner Role
• Organization Management
• Territory Management
• Products
• Transaction
• Partner Processing
• Activity Management
• Screen Configuration
• Marketing, Sales and Middleware

Fees: ₹30,000/- inclusive of study material.

8.   SLA (Structured-Learning-Assistance) Consultants India Pvt. Ltd

SLA consultants India is an ISO 9001:2015 Certified IT & Non-IT training developmental institute in India based out of New Delhi. They provide both functional and technical training in SAP CRM through their online courses with Industry-acceptable certification. With their Experienced Faculty and Placement cell, they provide great learning opportunities through practical training on real-time projects. They provide a well equipped lab Facility to give the students exposure of the corporate world with their technical test series.

The SAP CRM (Functional) Course is particularly designed to meet the existing and prospective needs of SAP CRM (Functional) professionals and allows the learner to gain relevant knowledge and skills  required to maintain better customer relationships. The intense SAP CRM (Functional) course includes advanced topics such as business partners, organizational model, sales and marketing along with Customer Management that would help the professional become a valuable asset for the organization.

The SAP CRM (Technical) course is a Job-oriented training program that focuses on strengthening the business software skills and expertise of the candidate and also offers technical exposure through live projects.

The participants learn key features like campaign creation, lead quotation, CRM interface, object-oriented ABAP, model view controller, CRM middleware and data model enhancement during this course. This further enables the learners to use this Customer Management tool effectively to identify the needs/requirements of the customers and take steps to fulfil them promptly. Duration of both courses is between 40-50 hrs and students have the option of weekday or weekend classes as per their convenience.

Course fee-₹16,500/-

9. ATos :

Established in 1999, Atos India is the first SAP Authorized Training Centre in India and leading SAP Education Partner with more than 20 years of experience in the field. Instructors at ATos are practicing SAP consultants having in-depth product knowledge, project implementation experience and proficient course delivery skills.

Unique attributes of ATos:

• SAP is an exclusive recruitment partner of Atos
• Has an extremely High placement ratio
• Has been receiving consistent Awards for performance & excellence year by year by SAP
• It has established 4 SAP Knowledge hubs in India
• It is Quality Driven – ISO 9001:2008 certified

For SAP end-users and project teams, Atos offers short duration courses that help in the fulfilment of identified skill gaps that are mainly directed towards targeting the specific needs of the user group. Among these courses, specialised SAP CRM courses available are: 

 CRM User Interface and CRM Marketing

Courses are offered in the following formats

• VLC(Virtual Live Classroom) training
• ILT- Instructor Led Training
• OLT – Online training program
• Learning Hub for Consultants

ATos also has training centres in Bangalore, Mumbai, Gurgaon, Chennai, Hyderabad, Pune & Kolkata and has a marked presence in SAP Training globally.

Course fee- ₹2.75 lakhs approx.

10. MultiSoft Virtual Academy:

 

Multisoft Virtual Academy, an online subsidiary of Multisoft Systems is a globally acclaimed e-learning platform. It delivers core industry knowledge through its intense and robust training programs in both IT and Non-IT technologies.

MVA provides a unique opportunity to learn SAP CRM through its SAP CRM Functional Online Certification Training. This is a 30 hrs long, instructor led online course with experienced trainers and lifetime E-learning access. The SAP CRM course at MVA aims to build the functional capabilities of aspirants through learning various scenarios. Also, after the successful completion of the course, candidates will be able to broadly work on the following:

• Creating Business Partners
• Model Organization of CRM
• Territory Management
• Creating Hierarchy and Category
• Managing Business Activities
• Partner Processing and Determination Procedure
• Data flow in Business Transactions
• External List Management
• Customizing OpportunitiesHandling Service Processes
• Business Roles & Work Centers

The SAP® CRM Functional online training is best suited for professionals like Relationship managers, CRM executives,heads and Loyalty managers. After successfully completing this course, students receive a training certificate from Multisoft. 

Priced at INR 25900/-, the course is surely value for money.

Advantages of SAP in CRM:

• SAP software arranges business management tasks into modules that work concurrently in  one system by sharing information or data.
• No duplicacy in data.
• Automates Project Monitoring and Multidimensional, flexible reporting.
• Helps Standardize business processes.
• Makes Planning, Scheduling, Tracking and Management easier, allowing professionals  to perform more value-added work.
• Has the ability to furnish clear-cut job roles with authorizations
• Enables integration with e-commerce
• Cost Savings on overheads such as Stationery, File Storage, etc.

11. Udemy SAP CRM Course:

Udemy has also chalked up a notable name for itself in the arena of global online learning. It offers a curated collection of business and technical courses which help companies and professionals in upskilling and meeting the demands of ever-evolving business industry.

Udemy offers a plethora of top SAP CRM online courses, both free and paid ones. The paid courses too are available at nominal charges. Some of the SAP CRM courses offered by Udemy academy are listed below:

• SAP CRM 7.0 CR100: it is basically the flagship SAP product used by a majority of the Fortune 500 companies. This is a self-paced course wherein learners get 4.5 hours on-demand video and full lifetime access along with a certificate of completion. Fees- ₹3,200/-
• SAP CRM – Technical – SAP CRM Webclient UI Training Module: this course enables the learners to comprehend and use the SAP business suite which includes Customer Relationship Management. This can help the organisation or professional in implementing customised business processes and in staying connected with its customer base, thereby optimizing customer interactions. Fees- ₹3520/-
• SAP CRM 7.2 in SAP Netweaver: learners get to know how to perform a business role in SAP Customer Relationship Management from scratch. They learn how to use and navigate through the SAP CRM 7.2 Webclinet user interface. Fees- ₹3520/-

What a SAP CRM certification does for you?

*Statistics show that the demand of SAP CRM operators in the current business market is exceedingly high and qualified professionals are few. 

*Being a very popular job profile, the average salary given to an SAP CRM operator is much higher than other job profiles. Being SAP certified would help you gain a competitive edge over other candidates during the interview. 

* Learning this skill can be beneficial for aspiring SAP project managers, strategic purchasers, MM consultants, loyalty/ relationship managers, CRM heads, etc. In addition, it could also be beneficial for businessmen and Entrepreneurs who want to start their own business someday.

Conclusion

As we are all aware, in today’s competitive business environment, the priority of top companies is its most valuable asset – the customers. With the digitization of businesses and ever-evolving technologies, companies require a suitable software solution to cater to their customers. A solution that is user-friendly, easily customizable, fully integrated and can be implemented flexibly. Well, SAP CRM is just the perfect answer to this demand of the Market. 

Consequently, it has also become the need of the hour for IT professionals to learn SAP CRM.  SAP Certification in CRM can certainly give an edge to your resume. Learning SAP CRM equips you to handle all customer-related queries and provide essential solutions, thereby helping your organization with its customer response, stature and revenues, all at the same time. So if you are looking to make a successful career in the fields of business management and customer relationship management then, it is highly recommended for you.

https://youtu.be/raVzDMxJLrU

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