Transforming Challenges into Online Learning Success

1. Getting the Preferred Time Slot 

Students encounter the issue of time as one of the primary obstacles to their online education. Many of you have signed up for our classes with the expectation that we will meet specific deadlines, only to discover that we have fallen short. When your entire schedule revolves around your schoolwork, this can be downright annoying. We acknowledge the critical nature of keeping to the timetable and apologize profusely for any discrepancies or delays that may have occurred.

Our Solution

To fix this, we are reworking our scheduling and communication procedures to make sure that all available timeslots are correct and updated often. Our Learning Management System (LMS) is also getting a facelift, so you may now log in and choose a time window that works for you. In simple words, log- into the LMS portal and click ‘Choose Batch.’ to select the preffered time slot for your online classes. You can select your time slot at your convenience with this system so you can stay on schedule and avoid unnecessary delays. Furthermore, to guarantee that the times we promise are always fulfilled. Our team actively works to meet every requirement for a successful online session.

2. Getting the Preferred Batch

Some students may have registered for a weekday batch but ended up in a weekend one instead; we get that. Changes like these to class times can throw your schedule for a loop, particularly if you’re only available or want to attend classes during the week.

Our solution

To begin, please accept our deepest condolences for the trouble this scheduling issue has caused. Provided the availability of the batch, you can choose the weekday or weekend option from upcoming batches. In addition, the WhatsApp group and the Learning Management System (LMS) are primary locations for any schedule-related modifications going forward, as we value open and prompt communication. You can Log- in LMS portal and click ‘Choose Batch.’ to select the preferred batch from all available batches for online classes.

 

You will be informed of any changes in plenty of time, and you will have access to the most current and correct batch timings at all times. We are committed to making every effort moving forward to match students with batches that best suit their needs and schedules.

3. Getting Preferred Trainer Batch

Online learning relies heavily on the reliability and competence of the instructor. We know that when a promised trainer is unable to teach a course, it might be disheartening for those of you who enrolled in that course.

Our Solution

We do our best to match students with subject-matter experts, but occasionally, we have to make last-minute modifications due to things like trainer availability or scheduling conflicts. Nevertheless, we will not compromise on our dedication to openness. From this point on, unless anything unforeseen happens, we will keep the same trainer assigned to your course. Moreover, you have option to Log- in LMS portal and click ‘Choose Batch.’ Select your preferred trainer batch from available or upcoming batches. 

4. Language Preference for Online Classes

The significance of language in the classroom is acknowledged. Some of you enrolled in a Hindi-taught class because you like learning in your home tongue, which is the case for many students. Nevertheless, we sincerely apologize for not being able to give this option as promised because of specific limitations.

Our Solution

We’re making strides to fix this by introducing more language-specific batches, beginning with Hindi. For individuals who prefer learning in their language, our team is currently finalizing a Hindi batch that will soon be accessible. You can enroll when we notify you through the LMS and WhatsApp group once the batch is scheduled. To further guarantee that our platform is accessible to a varied student base, we are also looking into future possibilities to include more regional language options.

5. Weekend or Weekday Batch

We get that switching from a 5-day batch to a less regular schedule or dealing with frequent schedule adjustments might be annoying, but we want you to remain consistent in your learning. Furthermore, having different instructors for different parts of the course might be confusing and affect the quality of instruction as a whole.

Our Solution

Since many people have signed up for a 5-day batch, we are committing ourselves to providing a consistent timetable. The five-day-a-week sessions you were promised will resume and go on without any further disruptions because our internal scheduling system has been revamped. In addition, we are working on a solution to make trainer assignments more consistent. In order to give you the consistency and reliability you need, we will do our best to keep the trainer assigned to your batch consistent throughout the course.

6. Expert Trainer for Your Classes

it  is very difficult to get a good trainer who has expertise on the desired topics. And who can give a clear understanding of the topics and concepts related to the subjects. Who can give a satisfactory answer to every question asked in the classes. 

Our Solution

Henry Harvin is committed to providing quality online courses. We provide the best trainers for online classes who are well-experienced and professionally qualified with expertise on the subject. They deliver excellent training with a complete understanding of topics and concepts to our learners.  

In case there is any change regarding the trainer, we will provide prior information regarding the same. And make sure the replacement trainer is qualified and has the right approach to teaching. We value your opinion on the instructors assigned to your class and will do our best to accommodate your requests for a positive learning experience.

 

6. SAP Lab Access 

Students need access to the resources they may use to put what they learn in more technical and practical courses, like SAP Labs or server access, into practice. Students may feel unprepared or unable to fully engage with the content if this access is delayed, which can drastically affect the learning experience.

Our Solution

We understand that being able to use these laboratories and servers is crucial to your performance in the class. We have improved our communication with the technical staff to guarantee that all required resources, such as SAP Labs and access to the course server, are made available right away when the course begins. Please do not hesitate to contact our support staff at any time in the event that you experience future problems with access. To guarantee that your hands-on experience is never jeopardized, we will resolve such technical issues as quickly as possible.

 

8. Tenant Access 

Students enrolled in the Workday HCM program require Tenant access to apply the knowledge gained from more technical and practical courses. A delay in providing this access can leave students feeling unprepared or unable to fully engage with the content, significantly impacting their learning experience.

Our Solution

We recognize the importance of having access to these laboratories and servers for your academic success. To address this, we have enhanced our communication with the technical staff to ensure that all necessary resources, including Tenant access, are promptly available upon the start of the course. Should you encounter any issues with access in the future, please don’t hesitate to reach out to our support team. We are committed to resolving any technical problems that may arise quickly to ensure that your hands-on learning experience is never compromised.

 

A Commitment to Better Learning Experience

Here at Henry Harvin, we want your time spent learning online to be as productive and trouble-free as may be. Your comments are important to us because they show us where we can make improvements. We want to make sure that every student feels valued, encouraged, and capable of achieving their full potential.

In an ongoing effort to better serve you, we have recently implemented:

• Implementing clear and timely communication channels.
• Offering more flexible and consistent scheduling.
• Providing better access to trainers and practical tools.
• Expanding language options to cater to a broader audience.
• Your success is our priority, and we will continue to take steps to ensure that we meet your expectations.

Conclusion

Henry Harvin is committed to providing seamless online learning solutions to every learner with us. Our support team dedicatedly works to provide positive and smooth online learning experiences.

 

We work on scheduling and communication procedures to ensure that all available timeslots are correct and updated often. The Learning Management System (LMS) also gets a facelift, allowing students to choose a time window that works for them. Our Support team also addresses the issue of language preference by introducing more language-specific batches, beginning with Hindi. The solution is to match students with subject-matter experts, but occasionally, last-minute modifications may be necessary due to trainer availability or scheduling conflicts. For any upcoming changes, we regularly update our students on their online class WhatsApp groups or LMS.

Thank you for your trust and support!